Principal, Software Engineer

Position Summary...

The Principal Software Engineer leads the design and delivery of scalable platform capabilities, driving technical excellence across multiple teams. This role oversees the full software development lifecycle, applying cloud-native architecture and distributed system principles to support high availability and AI/ML integration. The position requires strategic technical leadership, mentorship, and collaboration with cross-functional partners to align engineering efforts with business objectives. The engineer champions innovation, continuous improvement, and operational excellence while ensuring solutions meet quality standards and long-term platform evolution goals.

About the team:

The Contact Center Engineering team develops and maintains platforms that enable seamless customer support experiences. They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and provide scripting and support to ensure reliable interactions. By integrating enterprise systems and optimizing automation and agent workflows, the team enhances operational performance and service quality at scale. Their technical expertise and collaboration drive consistent communication across the contact center ecosystem, supporting high-quality service delivery and continuous improvement aligned with business goals.

What you'll do...

• Lead platform engineering efforts by delivering scalable infrastructure, reusable tooling, and AI/ML frameworks aligned with strategic roadmaps.
• Drive full software development lifecycle across multiple teams, ensuring high availability, fault tolerance, and real-time data processing.
• Architect and integrate intelligent AI-enhanced applications using cloud-native principles and model-driven design.
• Provide technical leadership and mentorship, influencing architectural decisions and promoting engineering excellence.
• Collaborate with stakeholders to translate business needs into actionable technical requirements and measurable success metrics.
• Champion continuous improvement by adopting new technologies and optimizing processes for quality and efficiency.

What you'll bring:

• Extensive experience in platform engineering leadership, delivering scalable and reliable infrastructure and tooling.
• Proficiency in cloud-native architecture and distributed system design ensuring high availability and fault tolerance.
• Strong expertise in AI/ML integration, building intelligent software systems using languages such as Python, Java, and C++.
• Proven ability to lead full software development lifecycle including CI/CD, testing, monitoring, and incident response.
• Skilled in applying model-driven design and leveraging modern development tools to enhance velocity and quality.
• Demonstrated technical leadership, mentorship, and strategic guidance across engineering teams.
• Excellent collaboration and communication skills with cross-functional stakeholders to define and deliver technical solutions.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart's culture is a competitive advantage, and it's fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed. We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.

Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville, Arkansas, with primary hubs in the San Francisco Bay area and New York/New Jersey.

Benefits:

Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam''s Club facilities. Programs range from high school completion to bachelor''s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor''s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years' experience in software engineering or related area.

Option 2: 7 years' experience in software engineering or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years'' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. The Principal Software Engineer leads the design and delivery of scalable platform capabilities, driving technical excellence across multiple teams. This role oversees the full software development lifecycle, applying cloud-native architecture and distributed system principles to support high availability and AI/ML integration. The position requires strategic technical leadership, mentorship, and collaboration with cross-functional partners to align engineering efforts with business objectives. The engineer champions innovation, continuous improvement, and operational excellence while ensuring solutions meet quality standards and long-term platform evolution goals. About the team: The Contact Center Engineering team develops and maintains platforms that enable seamless customer support experiences. They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and provide scripting and support to ensure reliable interactions. By integrating enterprise systems and optimizing automation and agent workflows, the team enhances operational performance and service quality at scale. Their technical expertise and collaboration drive consistent communication across the contact center ecosystem, supporting high-quality service delivery and continuous improvement aligned with business goals.