Principal Product Mgr, AI Workflow Automation , Central Learning Solutions (CLS), Technology

Amazon

Bellevue, WA

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Automation, Autonomous Driving Systems, Business Case, Business Development, Business Strategy, Change Management, Cross-Functional, Customer Experience, Customer/Client Research, Establish Priorities, Human Resources, Human Resources Analytics, International Operations, Market Entry Strategy, Needs Assessment, Operational Audit, Operations Management, Performance Reviews, Process Development, Product Management, Product Marketing, Product Planning, Product Programs, Product Strategy, Project/Program Management, Requirements Management, SQL (Structured Query Language), Staff Development, Strategic Planning, Training Program, User Interface/Experience (UI/UX), Writing Skills

LOCATION

Bellevue, WA

POSTED

28 days ago

Description We are seeking a Principal Product Manager (non tech) to lead the vision, strategy, and customer experience for AI-powered workflow automation solutions serving Learning & Development (L&D) personnel and administrators across Amazon's global operations network. This role sits within the Central Learning Solutions (CLS) organization and is responsible for deeply understanding customer needs, defining the "what" and "why" behind AI-driven automation, and driving business outcomes that transform how L&D teams design, deliver, manage, and measure training programs. This position emphasizes customer discovery, business strategy, go-to-market planning, stakeholder alignment, and adoption - partnering closely with TPMs and engineering teams who own the technical execution. You will be the voice of the customer for L&D Designers, Trainers, Area & Ops Managers, HR & Analytics Teams, and Operations Leaders - ensuring that AI automation solutions solve real pain points and deliver measurable value Key job responsibilities - Product Vision & Strategy: Define and own the multi-year product vision and roadmap for AI workflow automation across L&D systems, aligning with CLS organizational goals and VP-level strategic priorities. - Customer Discovery & Advocacy: Serve as the primary voice of the customer. Conduct deep-dive research into the workflows, pain points, and unmet needs of L&D admins, trainers, and operations leaders. Translate customer insights into clear product requirements and prioritization decisions. - Business Case & Prioritization: Build compelling business cases for AI automation investments. Own the prioritization framework, balancing customer impact, business value, effort, and strategic alignment. Make data-informed trade-off decisions. - Go-to-Market & Adoption: Define and execute go-to-market strategies for AI workflow tools. Drive adoption across all target user personas through change management, training, communication plans, and feedback loops. - Stakeholder Management: Partner with cross-functional teams including TPMs, Engineering, BIE/DE, UX, Operations, HR, and LoB leaders to align on priorities, define requirements, and ensure seamless delivery. Influence without authority across organizational boundaries. - Executive Communication: Author and present compelling product narratives, business reviews, and strategic documents for VP and Director-level audiences. Translate complex initiatives into clear, outcome-focused stories. - Market & Competitive Awareness: Stay informed on industry trends in AI-powered L&D, workflow automation, and enterprise learning technology. Bring outside-in perspectives to inform product strategy. Basic Qualifications - 10+ years of product or program management, product marketing, business development or technology experience - 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience - Master's degree - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner Preferred Qualifications - Experience owning technology products - Knowledge of SQL - Experience developing, deploying and managing AI products at scale - Experience leveraging and improving internal tools - Experience with specific knowledge of human resource theory, functions and practice, performance appraisal systems and staff development Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TN, Nashville - 145,700.00 - 197,100.00 USD annually USA, WA, Bellevue - 161,900.00 - 219,000.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles