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Principal Product Manager, WWRR Supply Chain

Amazon.com Inc

  • Bellevue, WA
  • 19 days ago

    Highlights

    This role sits within Amazon"s Worldwide Returns & ReCommerce (WWRR) organization - an agile, innovative team dedicated to achieving zero cost of returns, zero defects, and zero waste across the lifecycle of returned and damaged products. Central to this is building a real-time signal database that proactively builds on and drives upcoming Next Generation Return Center (NGRC) launch management and other retrofit programs.

    Numbers & Facts

    LocationBellevue, WA
    IndustryRetail
    Company Size10,000 employees or more
    Year Founded1994
    Websitehttp://Amazon.com/militaryroles

    Description

    Excited about a fast-paced environment where you get to define technical plans, drive roadmap development, and ensure we"re delivering against customer expectations for a billion-dollar returns portfolio?

    This role sits within Amazon"s Worldwide Returns & ReCommerce (WWRR) organization - an agile, innovative team dedicated to achieving zero cost of returns, zero defects, and zero waste across the lifecycle of returned and damaged products. You will own the product vision and roadmap for tooling that manages, monitors, measures, and de-risks the full launch surface. Central to this is building a real-time signal database that proactively builds on and drives upcoming Next Generation Return Center (NGRC) launch management and other retrofit programs.

    About the team

    WWRR Supply Chain is where engineering-driven planning meets operational invention. We own the tooling, data infrastructure, and intelligence that powers Amazon"s billion-dollar returns portfolio. Our team builds Gen AI-powered products such as real-time OEE signal databases, capacity modeling engines, and predictive planning surfaces. We unify labor planning, supply & demand forecasting, and P&L optimization into a single-surface planning architecture. We design rigorous quantitative research - conjoint analyses, concept testing, and experimentation frameworks - to inform product roadmaps and executive-level investment trade-offs. We bridge network planning, finance, and operations engineering, turning ambiguity into measurable outcomes. Our bar: zero cost, zero defects, zero waste.

    About Company

    At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

    Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

    It’s Always Day 1
    At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

    Our Leadership Principles
    Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

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