Principal Product Engineer (AI-Enabled SaaS Platform)

Job Title: Integration Business Systems Analyst (Contract-to-Hire)

Location (On-site, Remote, or Hybrid?): El Segundo, CA (onsite preferred); US remote acceptable

Contract Duration: Within 2 to 3 weeks of offer

Scope and Purpose

The essential job duties, knowledge, skills and abilities listed below are required of the job as it is currently established. Any disability which may affect the manner in which the job is performed by a qualified applicant or employee will be addressed on an individual basis in light of the "reasonable accommodations" provisions of the Americans with Disabilities Act.

The Integration Business Systems Analyst (IBSA) is a dedicated resource for the AI team. The IBSA supports system integration work across core internal platforms and third-party service providers. The role covers both sides of delivery. The IBSA gathers and documents the requirements, and also builds, tests and supports the interfaces. Team members cover this work part-time today, in addition to their other duties. This position removes that constraint.

The IBSA is the link between business owners, AI and data engineering, solution architects, and external vendor technical teams. The IBSA must detect and address the business problems behind each request and solution artifact. The IBSA then recommends a design that meets the need and fits the existing architecture.

Essential Job Duties and Responsibilities

Specific responsibilities include:

• Gather, challenge and document integration requirements from business owners and technical teams.
• Write interface specifications, source-to-target field mappings, data dictionaries and data contracts.
• Build, configure and test integrations. Use REST and SOAP APIs, webhooks, message queues and secure file transfer.
• Support the ingestion and the export of high-volume operational data. This data includes contact center voice records, call transcripts and customer service case data.
• Fine-tune and stabilize integrations that are already in production. Correct data quality, latency and reconciliation problems.
• Define error handling, retry logic, alerting and monitoring requirements for each interface.
• Work with third-party provider technical teams on schema changes, endpoint changes and release schedules.
• Record as-is and to-be process flows and data flow diagrams. Show where each data element starts, changes and ends.
• Give clear guidance to developers when technical or analytical problems occur.
• Agree priorities and workload with multiple internal stakeholders.
• Deliver assigned work within the committed time frames.
• Support deployment, cutover and the post-deployment support period.
• Write runbooks and support documentation. Hand this documentation to the support team.
• Train end users before each system deployment.
• Help with vendor selection and vendor technical reviews when asked.
• Find and reuse integration components that already exist, before you build a new component.
• Other duties as assigned

Essential Experience and Knowledge

• Five years or more as a systems analyst, integration analyst or integration engineer. Experience must include large projects with multiple teams and complex process areas.
• Three years or more of hands-on integration work with APIs. This includes REST, SOAP, JSON, XML, CSV and flat-file interfaces.
• Strong SQL desired. The ideal candidate must profile, compare and reconcile data sets without help.
• Experience with authentication and transport security for integrations. This includes OAuth 2.0, API keys, certificates, SFTP and TLS.
• Scripting ability for data transforms and test harnesses.
• Experience with both the IT side and the business side of solution delivery.

Preferred Experience

• Integration work with a contact center or customer service platform. Example - Zendesk.
• Integration work with an outsourced contact center or business process outsourcing provider.
• Experience with data pipelines for AI or analytics. This includes speech-to-text transcripts, unstructured text, embeddings, vector stores and large language model applications.
• Ability to write test cases. run functional, integration and regression tests. Coordinate user acceptance testing with the business owners.
• Experience with a cloud data platform such as Snowflake.
• Prior experience at a major consulting firm.
• Experience in consumer products, health and beauty, or retail.

Other Attributes

• Proactive and self-directed. The candidate must find the next piece of work without a daily task list being provided for them.
• Excellent verbal and written communication. The candidate must speak to technical and non-technical audiences, including executives, managers and subject matter experts.
• Strong analytical and problem-solving skills. Creative, practical and thorough.
• Good interpersonal skills. Works well in a team with developers and business analysts.
• Sound judgment in communication and in decisions.
• Takes direction well and also works independently in most situations.
• Consistently professional, reliable and objective.

Essential Mental, Physical and Auditory or Visual Requirements

• Ability to work in a fast-paced, dynamic environment with little direction.
• Demonstrated ability to work in a team with developers and business analysts.
• Ability to build and keep a positive and constructive relationship with team members.
• If remote, Available for travel up to 10 percent.
• Available during core business hours in the Pacific time zone.
• Candidates must be eligible to work in the United States.

Education Requirements

• Bachelor's degree or equivalent work experience.

Engagement Terms

• The engagement is a 6-month contract through an approved consulting firm, with the intent to convert to a full-time employee.
• Conversion depends on performance, on business need, and on the conversion terms in the supplier agreement.
• The consulting firm engages and pays the worker for the contract period.
• The consulting firm must not subcontract this position to another party without prior written approval.
• Onsite work in the El Segundo office is preferred, typically at least 2 days per week. Remote work within the United States is acceptable for the right candidate.