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Principal Premium Services Engineer

US HealthCare Careers

  • Miami, Florida
  • 6 days ago

    Highlights

    This position requires a deep and broad technical skill set, requiring server and OS support, multi-tiered applications, virtualization, voice/video, cloud platforms, security, and big data. Seeking a Principal Premium Services Engineer to ensure customers have uninterrupted access to the critical performance data they rely on to operate and grow their businesses.

    Numbers & Facts

    LocationMiami, Florida

    Description

    Seeking a Principal Premium Services Engineer to ensure customers have uninterrupted access to the critical performance data they rely on to operate and grow their businesses. This position requires a deep and broad technical skill set, requiring server and OS support, multi-tiered applications, virtualization, voice/video, cloud platforms, security, and big data. 
     
    • Collaborate with customers to troubleshoot and resolve complex network and product related issues 
    • Interface with internal world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns 
    • Utilizing an extensive Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.
    • Provide guidance to customers on network management strategies and best practices 
    • Deliver high-quality, hands-on support
    Requirements
    • Bachelor’s Degree in Computer Science/Network Security related field or equivalent discipline
    • 7+ years in network management supporting external enterprise customers 
    • 2+ years in high touch or managed customer support environment 
    • Proven expertise in customer relationship and management
    • Experience in enterprise or service provider network management environments preferred.
    • Experience working onsite at customer locations and cooperatively with HQ teams 
    • Demonstrated ability to identify and resolve complex network and systems issues 
    • Cisco Certification (CCNA minimum, CCNP preferred) 
    • Linux Certification (RHCSA or equivalent) 
    • Knowledge of Windows and Linux operating system environments 
    • Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.
    • Strong attention to detail and the ability to manage multiple tasks simultaneously.
    • Ability to travel up to 25%
    • Project Management Certification (PMP) is preferred
    • VMware Certification is a preferred
    • Dell DOSD (Onsite Server Hardware Support) Certification is preferred
    Gretchen Sheppard ~ gretchen@ushealthcarecareers.biz ~ 408-686-9450

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