Principal Partner Success Specialist, ASP Customer Success

As a Partner Success Specialist (PSS) within the AWS Specialists & Partners (ASP) org, you will be responsible for scaling AWS"s customer success methodologies across our partner ecosystem to drive measurable business outcomes and accelerate customer value realization. You will architect and implement frameworks that enable partners to drive and measure customer value post-implementation. This role combines strategic enablement with hands-on execution to establish partners as extensions of AWS"s customer success organization.

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Key job responsibilities

Strategy And Approach

• Develop strategies to align partner success initiatives with AWS' long-term growth objectives
• Design and adapt CS CoE"s "Activate to Advocate" framework for partner implementation
• Create partner-specific success metrics, health scoring models, and value realization playbooks
• Develop governance models and operational excellence guidelines for partners
• Architect scalable approaches to measure and improve partner-led customer outcomes
• Contribute to the AWS Value Realization Toolkit for Partners

Partner Enablement And Program Execution

• Enable partners to build and scale their customer success practices by helping demonstrate how creating a customer success COE/customer success capabilities positively impacts their business model
• Guide partners through post-sale stages
• Deploy customer health frameworks and intervention strategies through partner channels
• Build adoption, change management and stakeholder engagement toolkits
• Coach partners in establishing systematic approaches to value realization
• Build feedback mechanisms to continuously evolve success frameworks based on partner insights
• Establish mechanisms to measure and track partner-led customer value realization
• Drive partner-led adoption through technical milestones and usage metrics
• Implement value realization frameworks to meet business KPIs

Organizational Leadership & Influence

• Partner with PDMs to drive adoption of success frameworks across partner organizations
• Collaborate with Partner Sales to accelerate consumption through systematic approaches
• Work with Partner Development Specialists to create industry-specific success playbooks
• Build relationships across AWS organizations to drive program adoption and refinement
• Influence senior stakeholders to drive organizational transformation
• Develop business cases demonstrating quantifiable business impact and ROI of systematic partner enablement

We"re Looking For Individuals With

• Deep expertise in partner enablement and post-sale value delivery
• Strong program management and operational excellence capabilities
• Proven ability to influence and drive change across complex organizations
• Experience working with enterprise partners and cloud services
• Experience using AI to automate and scale work more effectively

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.