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Principal Partner Delivery Success Manager
Job Category: Professional Services
Location: US - Massachusetts - Remote
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Meet Our Team:
Join Pega at a pivotal moment of transformation - as a Partner Delivery Success Manager (PDSM) owning the delivery success and enablement programs of Pega''s strategic partners across the Americas region. Every major business is reimagining how it works. As a recognised industry leader in strategic business applications - celebrated by analysts at Forrester and Gartner - Pega partners with the world''s leading Systems Integrators to transform how enterprises deliver outcomes at scale. Our Partner team is at the heart of that mission, and this role sits right at its leading edge.
Picture Yourself at Pega:
As a Partner Delivery Success Manager, you will play a strategic, advisory role within Pega''s partner ecosystem - working exclusively with major Global System Integrators to drive delivery transformation and practice excellence. This is a high-impact role on reshaping how our partners implement Pega at scale, embedding modern delivery methodologies.
Operating across the practice, individual, and project levels, you will engage with partner executives and delivery leaders to define enablement strategies, build community, and influence how an entire region approaches Pega delivery. You will have a genuine seat at the table - shaping regional strategy and operating with the kind of autonomy that allows you to make a real and lasting difference.
What You''ll Do at Pega:
Who You Are:
You bring a rare combination of delivery credibility and strategic thinking - someone who has within complex delivery environments and understands the partner world. You may have come from a major Systems Integrator or Consulting organisation and you know what it takes to drive change across large, matrixed partner practices.
You are a natural influencer - someone who can persuade, inspire, and build consensus without relying on direct authority. You possess high levels of empathy, patience, and cultural intelligence, and you thrive when working across diverse international contexts.
While deep Pega experience is advantageous, it is not essential. You can also come from broader enterprise software delivery backgrounds with the right partner ecosystem experience and strategic mindset.
What You''ve Accomplished:
You have successfully driven delivery transformation and enablement initiatives within partner or SI organisations, and you have a strong track record of influencing senior stakeholders across complex, international environments. You''ve shaped programs, built communities, and left delivery practices stronger than you found them - and you''re ready to do the same across one of Pega''s most exciting and dynamic regions.
Pega Offers You:
Additional Information
Base salary range for this role is 171,000 - 262,800 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate''s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
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Job ID: 23823
AI in Action - Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people-not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.
All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.
Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant''s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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About Pega
Pega delivers the platform to reimagine, run, and evolve the processes and decisions an enterprise can''t afford to get wrong. We combine AI with proven architecture to keep mission-critical operations governed, scalable, and continuously adaptable. Since 1983, the world''s largest organizations have trusted Pega to turn transformation ambition into durable results.
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2026 Pegasystems Inc. Open in new window
Since 1971, P E Systems has been providing professional systems engineering and acquisition management services. The firm has CONUS locations in Virginia, Maryland, Massachusetts, Oklahoma and Ohio, and overseas in Japan, Bahrain and Italy. The company provides a range of technical capabilities supporting many different clients. P E Systems practices a full service approach through its use of flexible, mission-oriented teams that bring the right resources together to meet all customer requirements. Our emphasis is on personnel both acquiring and retaining a staff of qualified engineering and technical professionals through selective recruiting and a comprehensive benefits program has contributed to our continued success in supporting a wide range of government organizations.
P E Systems has developed strong core capabilities in systems engineering, specialized acquisition support, and communications interface programs through provision of technical, program management and systems acquisition support as both a prime and subcontractor. We have established strategic relationships with our Partners.
P E Systems has a long history of providing superior technical support services in a cost-effective manner. Our Quality Policy further describes the focus on quality that helps us achieve this level of service.