Principal/Lead UX Researcher

StratAcuity Staffing Partners Inc

  • San Francisco, CA
  • 4 days ago
  • $70–$73 Per Hour

Highlights

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

Numbers & Facts

LocationSan Francisco, CA
Salary$70–$73 Per Hour

Description

Job#: 3051126

Job Description:

Principal/Lead UX Researcher

Location: San Francisco, California (Remote, but needs to work PST hours)

Contract: 12 months that can keep extending

Role Overview

We are seeking a Principal/Lead UX Researcher to lead design research across web, apps, in-store digital experiences, and emerging AI-enabled touchpoints. This role involves advocating for user needs throughout the product development cycle and partnering cross-functionally to shape strategy and improve client experiences. The position requires a self-starter who can own their domain, manage time effectively, and prioritize tasks independently while working PST hours if remote.

Key Responsibilities

  • Lead high-impact research studies from end-to-end, applying sound judgment to select the appropriate methodology.
  • Conduct both strategic and tactical research, with a comfort for fluctuating percentages between the two.
  • Run foundational research to inform product and design strategy for complex, high-priority initiatives.
  • Analyze data from qualitative studies (e.g., usability tests, interviews) and synthesize findings with quantitative and behavioral data.
  • Translate research findings into actionable insights and specific design recommendations.
  • Present research findings clearly and articulately to partners, including VP and executive levels.
  • Utilize AI tools to accelerate study setup, analysis, synthesis, and reporting while maintaining research rigor.
  • Design and evaluate research for AI-driven experiences, focusing on usability, trust, and transparency.
  • Mentor other researchers and designers in a user-centered process.

Required Qualifications

Experience:

  • 5-8+ years of experience in UX research.
  • Experience in a retail or e-commerce background is highly preferred.
  • Demonstrated experience as a senior researcher with lead or principal-level responsibilities.
  • Experience leading complex research initiatives that influence product, design, and cross-functional strategy.
  • A portfolio of digital product research is required, showcasing presentation decks and storytelling abilities.

Skills:

  • Experience or familiarity with using AI tools for workflow and building AI-focused products.
  • Ability to cross-collaborate effectively with partners such as engineering, product managers, design, and business stakeholders.
  • Strong communication skills to articulate insights and make complex research actionable.

Preferred Qualifications

  • Experience in a retail or e-commerce background is preferred.
  • Experience across mobile and/or omnichannel experiences.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Remote:

Yes

Location:

San Francisco, CA, US

Job Type:

Digital Experience and Content Strategy

Date Posted:

September 8, 2026

Pay Range:

$70 - $73 per hour

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