Sewer, Water and DrainDUTIES AND RESPONSIBILITIES
- Performs various clerical operations such as typing, filing, payroll preparation, and answering the telephones, emails and greeting constituents at the counter.
- Utilize MUNIS billing system to identify and address specific customer billing discrepancies.
- Assists with preparation and processing of approximately, 7,500 customer water bills each month.
- Utilize analytical skills to identify, track, and assist in resolve daily needs of constituents.
- Review monthly quality reports for customer specific and system-side billing issues.
- Prepare and send notification letters to customers regarding Manual Read and Access Denial Fees.
- Schedules appointments for home or business leak inspections, meter replacements, and meter tests.
- Assist in departmental administrative functions such as budget preparation, accounts payable, purchase order processing, etc.
- Assists with payroll preparation when requested.
- Prepares spreadsheet analyses as required.
- Performs other duties as required.
QUALIFICATIONS AND ENTRANCE REQUIREMENTS.
- High School graduate, some college preferred.
- Must be able to demonstrate proficiency with Microsoft Office software systems.
- Must demonstrate proficiency with MUNIS software billing application to address customer billing issues.
- Must demonstrate proficiency with Neptune software system to address customer usage issues.
- Ability to operate office equipment such as fax machines, copy machines, calculators, computers and printers.
- Must be able to work independently and with others in a cooperative manner.
- Must have strong math skills and good written and verbal communications skills.
- Ability to interact and communicate with others.
SalaryStart $52,862 Step 25 $67,611
Applying for the PositionTo apply for the position, please visit the Submitting an Application for Employment Page. On the page you will find the City of Quincy Employment Application as well as directions on how to submit the application both via mail and electronically.
Published: October 01, 2026 at 12:17:37 PM
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