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Job Type
Full-time
Description
Role: AI Product Builder / AI-Native Product Designer ( Lead)
About Birdeye
Birdeye is the leading agentic marketing platform for multi-location brands.
Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations - from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level - responding to reviews, updating listings, publishing content, and driving conversions.
Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2's 2026 Best Agentic AI Products list - appearing alongside the world's leading AI companies. We're expanding rapidly into enterprise, with growing adoption across large, multi-location brands.
About the role
BirdEye is looking for a Principal AI-Native Product Designer to define and deliver the next generation of intelligent customer experiences.
This is a senior individual-contributor role for a designer who can turn rapidly evolving AI capabilities into products that feel simple, trustworthy and genuinely useful. You will work across AI agents, agent-building tools, conversational experiences, automation and human-in-the-loop workflows.
You will operate at both strategic and execution levels-setting the experience vision, shaping product direction, building prototypes and partnering closely with Product, Engineering, AI/ML and executive leadership. Your work will help make sophisticated AI capabilities self-service for customers, without requiring extensive onboarding or ongoing support.
What you'll do
- Define the experience vision and design strategy for BirdEye's AI-native products and agent platform.
- Transform complex AI models, agent behaviors and workflows into intuitive customer experiences.
- Design systems that help users create, configure, test, deploy, monitor and improve AI agents independently.
- Establish interaction patterns for conversational interfaces, generative experiences, automation and human oversight.
- Create journey maps, workflows, prototypes and production-ready designs.
- Lead discovery and usability research with real customers, translating insights into measurable product improvements.
- Design for transparency, trust, explainability, control, graceful failure and responsible AI use.
- Partner with Product and Engineering from early exploration through launch and iteration.
- Prototype with modern design and AI tools to evaluate ideas quickly.
- Define success measures for usability, adoption, task completion, customer confidence and support reduction.
- Raise the quality bar through critique, mentorship and reusable AI experience principles.
- Influence senior leaders and align teams around a coherent, customer-centered product vision.
Requirements
What we're looking for
- 10+ years of product design experience, including significant experience leading complex enterprise or SaaS products.
- A portfolio demonstrating exceptional systems thinking, interaction design and end-to-end product execution.
- Experience designing AI-powered, conversational, agentic or automation-based products.
- Strong understanding of generative AI capabilities and limitations, including uncertainty, hallucinations, context, feedback loops and human oversight.
- Demonstrated ability to simplify technically complex products for non-technical users.
- Experience conducting customer discovery, concept testing and usability studies.
- Ability to move comfortably between strategy, detailed interaction design and hands-on prototyping.
- Strong communication and storytelling skills, with experience influencing executives and cross-functional leaders.
- Proficiency with Figma and contemporary prototyping tools.
- Experience working effectively with distributed Product, Engineering and AI/ML teams.
Preferred qualifications
- Experience designing agent builders, copilots, workflow automation or developer platforms.
- Familiarity with prompt design, model evaluation, retrieval-augmented generation and AI observability.
- Experience building or evolving design systems for dynamic and generative interfaces.
- Ability to create functional prototypes using code or AI-assisted development tools.
- Background in customer experience, reputation management, marketing technology or adjacent B2B platforms.