| Location | Mt. Pleasant, SC |
The Cosmetic Counter Manager reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store. Is responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell custom-fit service and build long-term customer relationships.
Development- Responsible for:
Analyzing daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive
Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard
Recruiting, interviewing and retaining quality staff
Open positions kept to no more than 2 weeks average
Development of bench strength in existing staff
Recommend candidates for promotion/added responsibility
Implementing effective scheduling to guarantee proper coverage at all times based on business needs
Staffing according to daily/weekly/monthly sales plan to maximize counter productivity
Utilizing Belk/Store promotional calendar to maximize associate SPH
Communicating information clearly and consistently to the selling team by using the following skills:
Maintaining and enhance self esteem
Focusing on specific behavior outcomes
Using reinforcement techniques
Asking for Feedback
Setting Goals and Follow up Dates
Conducting team meetings prior to major events and launches; conduct brief Beauty Advisor touch-base meetings on a regular basis
Communicating inventory needs to store management
Sales - Responsible for:
Meeting or exceeding personal sales per hour goals
Being a role model and demonstrating excellent selling skills and customer service.
Executing successful promotions and special events/pre-sells/GWPs
Driving sales through customer clienteling
Work with store management to optimize business to business
Achieving assigned $ line goal
Identifying and reducing shrinkage in area
Customer Service - Responsible for:
Meeting or exceeding SPH goal
Meeting or exceeding credit application goals
Thanking each customer by name following a purchase
Handling each transaction efficiently and accurately
Providing a high level of Customer Service to support Customer Satisfaction Surveys (CSS)
Building customer clientele base
Recording and protecting personal identifying customer information
General Responsibilities:
Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
Unpacking new merchandise deliveries in a timely manner should be stored in a place that does not obstruct customer access to the department
Ensuring timely set-up including signage for promotional events
Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTVs
Maintaining Belk and vendor professional dress standards (uniforms) and appearance
Cooperating with fellow associates and management
Complying with store policies concerning attendance, tardiness, and associate handbook
Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager
Assisting with all non-sell duties as assigned by Sales Team Manager/Assistant Store Manager/Store Manager where appropriate
Maintaining open lines of communication with store management, account executive, and vendor management
Minimum Education & Experience:
No education requirement
3-5 years of retail experience
1-3 years supervisory experience
Excellent organization skill
Knowledge / Skills Requirements:
Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment
Hand manipulation to remove sensor tags
Task demands vary in each department because of the different types of merchandise
Ability to apply treatment/make-up to customers face
Physical Requirements:
Ability to push / pull 100-500 pounds when moving stock carts
Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
Must be able to work a flexible schedule including evenings & weekends, due to shift rotation