Job Description
The Supervisor of Premium Suites leads the front-of-house team at Capital One Arena in the delivery of an elevated, curated hospitality experience across all luxury suites. Working directly with the Suites Manager and Director of Suites, this role carries full floor accountability on event day - from pre-shift briefing through suite closeout. The Supervisor of Premium Suites is expected to model the Elevated Excellence service standard in every interaction, hold the team to that standard, and ensure that every guest receives premium experience without exception. This is a leadership role that requires hospitality expertise, operational command, and a genuine commitment to developing the people they lead.
Compensation Data
COMPENSATION: The Hourly rate for this position is $27.00 to $27.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
Job Responsibilities
The Premium Suites Supervisor is responsible for leading event-day operations while delivering exceptional guest experiences through strong leadership, operational excellence, and compliance with company standards.
Leadership & Team Communication
Lead pre-shift meetings to communicate event updates, VIP information, allergen alerts, service expectations, and appearance standards. Maintain continuous communication with managers, kitchen staff, and pantry coordinators while providing real-time coaching and support to attendants, runners, and coordinators throughout the event.
Event Operations
Manage all phases of event execution, including pre-event suite setup and inspections, food service coordination, event-floor supervision, staffing adjustments, and post-event closeout. Complete all required operational checklists, ensure suites are presentation-ready before guest arrival, and maintain consistent team coverage to provide timely service.
Guest Experience
Deliver a premium hospitality experience through proactive, personalized, and professional service. Regularly visit suites to ensure quality standards are met, resolve guest concerns promptly using an acknowledge-apologize-act approach, communicate VIP preferences and special requests to the team, and ensure all food and beverage deliveries are presented professionally.
Food Safety & Service Quality
Ensure food is stored, handled, and served safely while maintaining cleanliness and organization in suites and pantry areas. Monitor temperature logs, enforce sanitation standards, communicate allergen requirements accurately, and take immediate corrective action when standards are not met.
Menu & Beverage Knowledge
Maintain expert knowledge of all food and beverage offerings, including ingredients, allergens, preparation methods, and pairings. Verify order accuracy, support staff with product information, ensure beverage stations remain stocked, and oversee proper use of TapIn2 POS devices and Kallpod in-suite technology.
Inventory & Equipment Management
Oversee pantry inventory, warehouse pull sheets, equipment inspections, and supply readiness before each event. Complete required inventory, maintenance, and documentation tasks, report equipment issues promptly, and submit accurate restock orders following event closeout.
Alcohol Service & Compliance
Enforce responsible alcohol service by verifying guest identification and ensuring compliance with TIPS certification, Aramark food safety policies, sanitation procedures, PPE requirements, and all health code regulations. Address damaged or spoiled products according to company policy.
Training & Professional Development
Complete all required Premium Suites training and successfully pass the three-stage certification program covering menu knowledge, service standards, leadership, and professionalism before supervising events. Participate in ongoing training throughout the season and reinforce company service standards by coaching and developing team members during every event.
Overall, the role requires strong leadership, operational oversight, attention to detail, and a commitment to delivering a seamless, high-end guest experience while maintaining safety, compliance, and team performance.
Qualifications
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.