Premium Services Seasonal Assistant

About AMB Sports and Entertainment

AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League's Atlanta Falcons, Major League Soccer's Atlanta United FC, Mercedes-Benz Stadium, PGA TOUR Superstore, AMB West, TGL's Atlanta Drive Golf Club, WTGL Atlanta, and NWSL Atlanta 2028.

The Premium Services Seasonal Assistant role offers a unique opportunity to gain hands-on experience in managing the premium seating experience for NFL, MLS, and other high-profile sports and entertainment events. This position is ideal for individuals passionate about hospitality, customer service, and event operations. You will play a key role in delivering first-class service through relationship building, proactive communication, and exceptional event-day execution.

Reporting to the Manager, Premium Services, you will assist in ensuring that every Premium Member enjoys a seamless and memorable experience. This role requires a high level of professionalism, attention to detail, and the ability to thrive in a fast-paced environment.

This is a seasonal, in-person role based at Mercedes-Benz Stadium in downtown Atlanta, starting October 2026 and ending August 2027.

Key Responsibilities:

• Premium Member Engagement:

• Develop, enhance, and maintain strong relationships with Premium Members via phone, email, and in-person interactions.

• Serve as a trusted resource for members, ensuring their needs are met promptly and professionally.

• Customer Service Excellence:

• Deliver exceptional service related to renewals, benefits, retention, ticketing, finance, and account management.

• Provide timely and accurate information to Premium Members and fans, ensuring a positive experience at every touchpoint.

• Operational & Event Day Support:

• Assist Premium Services Managers & Executives with event-day operations, including suite inspections, dark day suite use, and special service projects.

• Act as a liaison between Premium Members and stadium operations to resolve issues quickly and effectively.

• Manage and update records within Archtics and CRM ticketing systems to ensure accuracy and compliance.

• Problem Solving:

• Identify, troubleshoot, and resolve unusual or adverse situations using sound judgment and a quick-response approach.

• Escalate complex issues to management when necessary while maintaining a customer-first mindset.

• Administrative Duties:

• Assist with special projects, reporting, and other tasks as assigned by the Premium Services leadership team.

Expectations & Qualifications:

• Professionalism:

• Always maintain a polished and professional demeanor, representing the Premium Services brand.

• Communication Skills:

• Strong verbal and written communication skills with the ability to interact confidently with high-profile clients.

• Attention to Detail:

• Ability to manage multiple tasks while ensuring accuracy and quality in all work.

• Team Player:

• Collaborate effectively with internal teams and contribute to a positive work environment.

• Technical Skills:

• Familiarity with ticketing systems (Archtics) and CRM platforms preferred; proficiency in Microsoft Office Suite required.

• Flexibility:

• Must be available to work Monday - Friday during regular business hours (typically 9am - 5pm).

• Work hours will vary based on the event schedule and will require some evenings, weekends and holidays as needed.

• Physical Requirements:

• Ability to handle, move, or lift objects up to 50 lbs., either frequently or occasionally.

Education & Experience:

• A degree in Sports Management, Hospitality, Business, or related field is preferred.

• Previous experience in customer service, hospitality, or event operations is a plus.