Premium Services Manager

POSITION:Premium Services Manager

DEPARTMENT:Food& Beverage 

REPORTSTO:Directorof Food & Beverage

FLSA STATUS:Salaried Exempt

LEGENDS GLOBAL

Legends Global is the premier partnertothe world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

The LegendsGlobal culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.Soundlike a winning formula for you?Join us!

THE ROLE

ThePremium Services Manager works closely withinternal and externalteams to ensure all assigned teams are properly preparing or implementingcateringand premium spaces forevent(s) at theFishers Event Center.

Essential Duties and Responsibilities 

• Build andmaintainstrong relationships with suite holders, premium members, and catering clients by proactively communicating before and after events, resolving service issues, andidentifying

• Serve as the operational leader for all premium hospitality spaces during events, ensuring exceptional service execution,timelyfood and beverage delivery, and immediate resolution of guest concerns.

• Work directly with theDirector of Food & Beverageand Executive Cheftocreateall cateringandsuitemenus

• Partnerwith theDirector of Food & BeverageandDirector ofSales to ensure all catering menu proposals are presented to the client accurately & effectively

• Attend client meetings, site visits, and pre-event planning sessions to understand client expectations and ensure all Food & Beverage details are accurately communicated to operational teams.

• Effectively communicates menu offerings, event details, ordering deadlines, and service expectations tosuiteholders, premium members, tenant representatives, and private event clients while providing exceptional customer service throughout the planning process

• Hires,trainsand schedulesevent team membersand is actively involved in thetraining anddevelopmentforin service techniques, menu presentation, policies, and procedures

• Oversee all premium hospitality operations including suites, clubs, lounges, tenant hospitality spaces, catered events, and private functions, ensuring exceptional service, presentation, and operational excellence at every event.

• Develop andmaintainstrong working relationships with tenant representatives by proactively communicating event expectations, menu offerings, premium service opportunities, and operational updates.

• Performs related duties and specialprojects asassigned

SUPERVISORY RESPONSIBILITIES

Directly supervises all employees inpremium spaces. Carries out supervisory responsibilitiesin accordance withLegends's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience             

• Bachelor’s degree is preferred or equivalent professional experience

• A minimum of3-5years of experience in hospitality industry including2yearof supervisory experience

Skills and Abilities       

• Strong knowledge of current food, industrytrendsand fine dining points of service

• Supervisory, scheduling,trainingand coaching skills

• Ability to assess client requirements and deliver ensuring client satisfaction

• Must be able to write menu proposals in consultation with chefs

• Prepare andmonitorbudgets; financial targets and forecasts

• The ability to supervise food preparation, service and cleanup is also essential

• Maintain local client’s database and build andmaintainrelationship with vendors

• Ensure all safety and sanitation procedures are followed in compliance with HACCP

• Excellent computer skills with advanced knowledge of Microsoft Excel and PowerPoint

Certificates, Licenses, Registrations

• Valid Alcohol Permit

• Servsafecertification recommended

Skills and Abilities

• Excellent computer skills with advanced knowledge of Microsoft Excel and PowerPoint

• Superior quantitative,oraland written communications and problem-solving/strategizing skills

• Excellent leadership and organizational skills, flexible and adaptable to constant changes and mustpossessattention to detail

• Proactive mindset and able to remain calm under pressure toanticipateand support changes in our business.

• Conformity to the highest standards of personal integrity and ethical behavior

• Exceptional client relations and customer service abilities

COMPENSATION

Competitive salary,commensuratewith experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location:Fishers Event Center

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employeeis regularly required tomove around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

NOTE:

The essential responsibilities of this position are described under theheadings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.