Highlights
The Director of Premium Services serves as a strategic leader responsible for developing and executing premium hospitality initiatives, cultivating strong client relationships, and leading cross-functional teams to deliver best-in-class service during Pittsburgh Steelers games, University of Pittsburgh games, concerts, special events, and other stadium programming. The ideal candidate will possess strong leadership skills, extensive hospitality and event management experience, financial acumen, strong eye for detail and a passion for creating memorable guest experiences.
Numbers & Facts
| Location | Pittsburgh, PA |
| Industry | Food and Beverage Production |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
Description
Job Description
The Director of Premium Services is responsible for the overall leadership, planning, execution, and financial performance of all premium hospitality operations at Acrisure Stadium. This role oversees the delivery of exceptional guest experiences across suites, clubs, VIP lounges, and premium events while ensuring operational excellence, service consistency, and revenue growth.
The Director of Premium Services serves as a strategic leader responsible for developing and executing premium hospitality initiatives, cultivating strong client relationships, and leading cross-functional teams to deliver best-in-class service during Pittsburgh Steelers games, University of Pittsburgh games, concerts, special events, and other stadium programming. The ideal candidate will possess strong leadership skills, extensive hospitality and event management experience, financial acumen, strong eye for detail and a passion for creating memorable guest experiences.
Job Responsibilities
- Lead all premium hospitality operations including suites, club spaces, VIP areas, premium dining venues, and special events.
- Develop and execute strategies to enhance premium guest satisfaction, retention, and revenue generation.
- Oversee event planning and execution for all premium hospitality experiences before, during, and after events.
- Partner with culinary, concessions, operations, security, facilities, and event management teams to ensure seamless event execution.
- Manage premium service staff, including hiring, training, coaching, scheduling, performance management, and succession planning.
- Establish and maintain service standards that deliver a world-class hospitality experience.
- Build and maintain strong relationships with suite holders, premium members, sponsors, and key stakeholders.
- Act as the primary point of escalation for premium guest concerns and service recovery situations.
- Develop and manage annual operating budgets, labor plans, and financial forecasts.
- Monitor and analyze revenue, labor, and expense performance to achieve profitability goals.
- Collaborate with sales and partnerships teams to maximize premium inventory utilization and revenue opportunities.
- Oversee premium inventory management, event logistics, and service execution processes.
- Ensure compliance with all safety, alcohol service, sanitation, and company policies.
- Review guest feedback, service metrics, and operational data to identify opportunities for continuous improvement.
- Drive innovation within premium hospitality offerings, including enhancements to menus, amenities, service models, and event experiences.
- Support premium client renewals and retention efforts through exceptional relationship management and service delivery.
- Serve as the stadium's premium hospitality leader during all major events and act as an operational decision-maker when needed.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, Event Management, or related field; equivalent experience may be considered.
- Minimum of 5-7 years of progressive leadership experience in hospitality, premium services, catering, sports and entertainment, hotel operations, or event management.
- Experience managing premium hospitality programs, suites, clubs, luxury dining operations, or large-scale catering events.
- Demonstrated success leading large teams in a fast-paced, high-volume environment.
- Strong financial management experience including budgeting, forecasting, labor planning, and P&L accountability.
- Proven ability to build and maintain relationships with high-profile clients and stakeholders.
- Strong organizational, problem-solving, and decision-making skills.
- Exceptional communication and interpersonal abilities.
- Proficiency with Microsoft Office Suite and hospitality/event management technologies.
- Ability to work evenings, weekends, holidays, and extended event hours.
Preferred Qualifications
- Experience in a professional sports, entertainment, stadium, arena, convention center, or luxury hospitality environment.
- Knowledge of premium seating programs, suite operations, and VIP guest services.
- Experience managing union and non-union workforces.
- Certified Food Protection Manager and/or alcohol service certification.
- Experience with event management systems, CRM platforms, and POS technology.
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.