Premium Guest Services Advisor

About the Role

We are seeking professional, service-oriented individuals to join our remote team as Premium Guest Services Advisor. In this position, you will assist clients who are looking for well-planned, high-quality vacation experiences by helping them explore options, coordinate arrangements, and stay informed throughout the planning process.

This opportunity is a strong fit for individuals who enjoy providing personalized service, researching destinations, and managing important details with care. Previous travel-industry experience is not required. Training and continued educational resources are provided.

Key Responsibilities

• Learn about each client's preferred destinations, travel dates, vacation style, budget, priorities, and special requests.
• Research premium resorts, hotels, cruises, transportation, excursions, tours, activities, and other vacation options using approved supplier resources.
• Assist with coordinating selected arrangements while keeping confirmations, schedules, reservation details, and itinerary information organized.
• Deliver attentive guest support by providing updates, answering routine questions, following up on pending items, and assisting with standard changes or requests.
• Review booking information for accuracy, monitor important deadlines, maintain organized client records, and continue building destination and supplier knowledge.

What We Offer

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and training for individuals new to the industry
• No previous professional travel experience required
• Ongoing team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to strengthen guest service, communication, research, and organizational skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive and collaborative virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional, courteous, and service-focused approach
• Excellent organization and attention to detail
• Ability to provide responsive and personalized client support
• Comfortable researching and evaluating multiple vacation options
• Ability to manage several client requests and deadlines
• Willingness to learn new platforms, supplier systems, and digital tools
• Dependable follow-through and strong time-management skills
• Adaptable and resourceful when client needs or arrangements change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region