Premium Experience Sales Manager

Year Round

Palisades Tahoe

We share the spirit of these legendary mountains with the world.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: This role leads sales for Palisades Tahoe's Apex Club, our premium membership program. The Premium Experiences Sales Manager develops qualified high-net-worth prospects, leads a personalized and consultative sales process, and contributes customer and market insight to the broader Sales and Marketing strategy. Success requires strong business development, disciplined pipeline management, concierge-level communication, and a seamless handoff to the Apex Club Operations team after the sale.

Salaried: The base salary range below represents the low and high end of the Palisades Tahoe Resort, LLC's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base salary range: $70,304 - $93,914 per year

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

Sales Strategy & Business Development:

• Execute the annual premium product sales strategy and contribute market, prospect, and customer insights to Sales and Marketing planning.

• Build and manage a qualified pipeline of high-net-worth individuals and select corporate prospects through networking, research, referrals, partnerships, and targeted outreach.

• Lead a personalized, consultative sales process from initial engagement through agreement execution and onboarding.

• Develop tailored proposals, presentations, private tours, and experiences that clearly communicate product value and support conversion.

• Create sales strategy and action plans that drive meaningful revenue results for the Resort and achieve revenue targets.

Relationship Stewardship & Handoff

• Build trusted prospect relationships and set clear expectations throughout the sales journey.

• With a dotted line to Apex Club Operations, complete thoughtful handoffs, including member goals, preferences, expectations, and relevant relationship insights.

• Remain an appropriate ambassador for the program and support referrals, member engagement, and renewal efforts without owning the renewal process.

• Transition member relationships to Operations cleanly, maintaining a collaborative, guest-centered approach throughout the handoff

Pipeline, Salesforce & Reporting

• Maintain accurate, timely, and complete prospect, opportunity, activity, and sales records in Salesforce.

• Use Salesforce to manage pipeline progression, document next steps, prioritize opportunities, and support accurate forecasting and reporting.

• Monitor lead sources, conversion, sales pace, pipeline health, and market trends; provide regular performance updates and actionable recommendations.

Collaboration & Brand Representation

• Partner with Marketing on targeted campaigns, events, messaging, and lead-generation initiatives for affluent audiences.

• Collaborate with Operational teams to support a seamless prospect and onboarding experience.

• Provide customer feedback and market intelligence that inform product positioning, experience enhancements, and future strategy.

• Represent Palisades Tahoe at private events, luxury showcases, community gatherings, and other high-value networking opportunities.

Education and Experience:

• Bachelor's degree preferred or equivalent combination of education and relevant experience.
• Minimum five years of successful sales experience; luxury, membership, hospitality, destination, real estate, or ski industry experience preferred.
• Proven ability to sell complex, high-value products through relationship-based and consultative sales.
• Experience with Salesforce required; proven ability to manage pipeline, forecasting, and reporting.
• Knowledge of the Lake Tahoe market and established luxury or community networks preferred.

Competencies and Job Requirements:

• Communication: Able to communicate effectively in writing and verbally across all levels of the organization and deliver polished presentations to prospects, members, employees, and leadership.
• Luxury Relationship Selling: Demonstrates discretion, emotional intelligence, confidence, and a highly personalized approach when working with affluent clientele.
• Organization and Data Discipline: Proactively prioritizes work, follows through on commitments, and maintains accurate Salesforce records, pipeline updates, and forecasts.
• Reasoning Ability: Makes sound independent judgments, solves practical problems, and navigates complex situations with limited standardization.
• Collaboration: Builds effective partnerships across Sales, Marketing, Operations, and Guest Services and executes clear, guest-centered handoffs.
• Travel and a flexible schedule are required.

Physical Requirements:

The physical demands described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. The employee must be capable of walking or standing for 50% or more of a normal eight-hour work shift; occasionally carrying, lifting, pushing, or pulling up to 20 pounds; and occasionally squatting, bending, kneeling, reaching, balancing, climbing ladders, and shoveling snow. Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee will frequently be exposed to outdoor weather conditions, including extreme cold, wetness, humidity, blizzards, and severe storms.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.