Premier Manager

Premier Manager

Perth Amboy, NJ 08861

Position Summary

Based in Perth Amboy, NJ, the Premier Manager provides active, floor-level leadership, reporting directly to the Regional Manager while steering all daily logistics, including receiving, merchandise inspection, storage, inventory control, crating, assembly, and repair services. Candidates must possess significant background within the furniture sector-preferably specializing in white-glove, luxury transit, moving, or custom handling-alongside deep expertise in safeguarding, managing, and restoring premium products. Working side-by-side with staff on the floor, this individual maintains rigorous quality standards, leads personnel development, minimizes product damage, ensures accurate stock records, and manages operating expenses through continuous audits, evaluations, and prompt resolution of customer escalations.

Key Responsibilities:

• Operational Oversight: Direct daily Premier operations, including receiving, inspections, warehousing, inventory, crating, repairs, delivery preparation, and installations. Maintain a strong, hands-on presence to ensure operational excellence.
• SOP Enforcement: Strictly enforce company policies, standard operating procedures, safety protocols, and quality standards. Identify noncompliance, take immediate corrective action, and prevent recurring failures.
• Receiving & Inventory: Ensure merchandise is received and inspected within contractual instructions. Maintain inventory accuracy, proper documentation, scanning compliance, and consistent use of the Premier application.
• Quality & Damage Prevention: Enforce proper merchandise handling, inspections, packaging, storage, crating, and white-glove delivery standards. Conduct routine audits and address deficiencies immediately.
• Team Leadership & Accountability: Directly supervise, train, and hold employees accountable for productivity, attendance, workmanship, and SOP compliance. Address underperformance through documented coaching and corrective action.
• Delivery & Service Execution: Oversee dispatch readiness, installations, repairs, and service quality. Investigate damage, delivery failures, and customer complaints, ensuring timely resolution.
• Performance Management: Monitor operational KPIs, labor efficiency, inventory accuracy, damage rates, and costs. Communicate performance issues, escalations, and corrective actions to the Regional Manager.

Qualifications and Experience:

• Furniture industry experience required, preferably in moving and storage, high-end furniture delivery, white-glove final-mile operations, or specialty furniture handling.
• Strong practical knowledge of furniture protection, merchandise inspection, damage prevention, packaging, crating, and storage.
• Experience leading hands-on warehouse, delivery, installation, or furniture-related operations.
• Ability to recognize improper handling, evaluate merchandise condition, identify quality issues, and demonstrate the correct procedures to employees.
• Experience supervising employees, assigning daily work, monitoring productivity, and enforcing performance standards.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to use inventory systems, scanning equipment, mobile applications, email, and Microsoft Office.

Physical and Work Requirements:

• Ability to work actively in a warehouse, including standing and walking for extended periods.
• Ability to perform or assist with product handling using appropriate equipment and team assistance.
• Availability to work flexible hours, including weekends and extended hours as business needs require.
• Ability to travel to assigned locations as needed.

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