| Location | Asheville, North Carolina |
JOB SUMMARY:
ThePre-Visit Planning CoordinatorIIwill serve patients byreceiving,reviewingand reconciling patient registrations,clinicalchecklists,incoming medical records,consents and screening tools in advance of scheduled provider appointmentswhile providing an excellent patientand providerexperience.Additionalresponsibilities includecollaboration with Risk department forfocusreview and outreachofdocumentation as it relates tolegaldecision makingauthority, such as Guardianship, Health Care Power of Attorney, Custodyordersandvariations of these types.
SPECIFIC RESPONSIBILITIES:
Receive,reviewand evaluatepatient demographicand legaldecision makingauthorityinformation andauthorizedsignatures
Outreach to referral sources, community agencies, assignedguardiansand othersdesignatedwith legal decision-making authority to obtain valid and current proof of authority status.
Work in the Patient Document Assistant program to send receive,trackand assign documentation status and state.
Useclinical checklists to ensureappointment typerequirementshave beenreceived
Outreach to patient for any missingoradditionalrequired information
Regular reviewand scheduling ofannual wellnessvisitand well child visits
Upload approved documents into EHR
Documentation inElectronicHealthRecordandMAHECIT systems toflag or relay informationwith the providers
Monitor work queues for incomingpatientor providers messages
Re- scheduleappointmentswhen
Confirms preferred pharmacy information.
Coordinate interpreting services for patients
Answer phones, checkand respond tovoicemails
Participate in orientationand trainingofnew staff
FloatwithinPre-accessfunctions as andwhen needed
Participate in process improvement of new and existing workflows
Actively embraces and supports divisional and organizational initiatives
Participate in outreach initiatives, community events, and seasonal clinics
Performs outreach/reminder callstohigh risk/high acuity patientsas defined
This role description is a general description of the essential job functions. It is not intended to describe all the duties thePre-Visit Planning Coordinatormay perform.
KEY COMPETENCIES:
Communication Skills
Effectively and respectably communicate with other individuals, whether it be a colleague, patient,legalguardianor patient’s family member and appropriatelyenumerateinformation in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex anddifficult situations, toultimately providethe best care possibletoour patients and their families.
Decision Making
Ability to make the mostappropriate decisionin a givensituation and thentakingthe next steps to ensureappropriateandtimelycompletion. This requires conflict resolution skills, critical thinking skills, confidencein your ability to make the right decision in most situations. This also includesabilityto prioritize your workday appropriately to ensure the most important tasks are completed on time.
HealthCare Knowledge
Having the drive to keep yourself abreast and up to date onMAHEC programming and servicesofferedas well astrainingsforjob duties and MAHEC’s organizational training.Finally, the ability to apply the depth of knowledgemaintainedand gained through this process in real life scenarios asappropriate.
Interpersonal Skills
Showing the ability to meetdifficult situationswith grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their familyat all times, even whenitsmost difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.
Organizational Values
Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures andequitablepractices,abilityto manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to dothebest for each other and gives personal ownership towards the goal of helping people in their time of need.
Problem Solving
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come toan appropriate resolutionfor a given issue.Multi- taskingabilitybetweenincoming andoutgoingwork.Measuringsuccess by understanding where we are currently and where we want to go and then applyingnew ideasto affect positive change.
SPECIFIED SKILLS
COMPUTER
Training and experience in types of Legal decision-making Authority documentation, and the principles of review and approval.
Mid- Level toAdvanced computer skills asit relatesto working with medical office software program(s)
Experience with Electronic Health Records; patient privacy and security tenants.
FOREIGN LANGUAGE
Ability to speak Spanish strongly preferred.
OTHER
Knowledge of medical office functions including business officework flows
Basic medical terminologyproficiencypreferred.
PHYSICAL DEMANDS
Not Applicable.
SUPERVISORY RESPONSIBILITIES:N/A
EDUCATION AND EXPERIENCE
MINIMUM QUALIFICATIONS:
Training/experience in Guardianship or other LegalDecision-makingauthority documentation types and principles
Any combination of education and experience equivalent to the following: High school diploma or equivalent, two years of relevant experience, orcomparable combined education and/or experience required.
PREFERRED QUALIFICATIONS:
Previouscustomer serviceexperience in a medical office/clinical environment/call centerpreferred.
REQUIRED LICENSES:N/A
SCHEDULE:
COMPENSATION:
At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to
AskTalent@mahec.net
for support in your job search process. You could be the talent we are seeking for this or other opportunitiesAll MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.