Pre Press Technician & Customer Service

Pre-Press Technician / Customer Service Representative

Job Description

Position Overview

We are seeking a detail-oriented and customer-focused Pre-Press Technician / Customer Service Representative to join our team. This role combines technical pre-press responsibilities with direct customer interaction, ensuring artwork is properly prepared for flexographic printing while delivering excellent service to our clients.

Key Responsibilities

Pre-Press Duties

• Prepare, edit, and finalize customer artwork for flexographic printing
• Review files for accuracy, print readiness, and quality standards
• Make necessary adjustments including sizing, color correction, and layout alignment
• Create and manage print-ready files using Adobe Creative Cloud (primarily Illustrator)
• Communicate with internal teams to ensure jobs meet production requirements
• Maintain organized digital files and job records

Customer Service Duties

• Communicate with customers via phone and email regarding artwork, orders, and revisions
• Assist customers with file setup, specifications, and troubleshooting
• Ensure customer requirements are clearly understood and executed
• Provide updates on job status and timelines
• Handle revisions and approvals in a timely and professional manner

Qualifications

Required

• Strong working knowledge of Adobe Creative Cloud, especially Illustrator
• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills
• Ability to manage multiple projects and deadlines

Preferred (Not Required)

• Experience or knowledge of flexographic printing processes
• Background in pre-press, graphic design, or print production
• Experience working in a manufacturing or print environment

Key Skills

• Problem-solving and critical thinking
• Time management and prioritization
• Customer-focused mindset
• Ability to learn technical processes quickly

Work Environment

• Combination of office and production support environment
• Collaborative team setting with ongoing training provided

Training

• On-the-job training will be provided for flexographic printing processes and internal systems