Pre-Arrival Specialist

As a Pre-Arrival Specialist at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

Hourly Rate: $22.05

Hourly: $22.05

Shift: 1st Shift

Weekends and Holidays Required

Driver's License: No

Are you looking for a place where meaningful moments are made together?  

 

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

 

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Travel discounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 
• *Benefit Eligibility will vary by position 

 

Site Specific Perks 

• Free on-site parking 

• Complimentary soft drinks  

• Discount at all on-site Food & Beverage outlets 

• Work shoe credit through Shoes for Crews twice a year  

• Hats, sunscreen, t-shirts, and company branded lightweight jackets are provided for outdoor roles, as needed   

• SPF rated shirts  

• Monthly team building department event (lunch, breakfast, etc.)  

• Quarterly celebrations, holiday lunches, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week 

• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month) 

• Annual participation in community service events 

• Paid on-the-job training 

 

As a Pre-Arrival Specialist, a typical day will include:  

• Creates, Maintains, and updates the pre-arrival templates and Owner communications. 

• Coordinates with other departments to conduct routine maintenance. 

• Replies to all Vacation Planning emails/calls within the specified time frame. 

• Corresponds with guests regarding villa location and other special requests.  

• Communicates special requests to other departments and/or VIP amenities. 

 

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Always follow company policies and safety procedures. 

 

To Become a Pre-Arrival Specialist at MVW:  

• Available to work various shifts, holidays, and both weekend days. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.