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PRE ACCESS SUPERVISOR in Middleburg Heights, OH - Southwest General Career Site PRE ACCESS SUPERVISOR in Middleburg Heights, OH - Southwest General Career Site
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PRE ACCESS SUPERVISOR
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Summary
POSITION INFORMATION
Position summary:
The Pre-Access Supervisor is responsible for overseeing the daily operations of the Pre-Access Management Department, ensuring efficient and accurate patient scheduling, pre-registration, insurance verification, medical necessity checking, and pre-certification processes. This position provides direct supervision, guidance, training, and support to Pre-Access staff to ensure departmental productivity, quality, and customer service standards are achieved. The Pre-Access Supervisor monitors employee performance, conducts quality audits, addresses complex scheduling, registration or pre-certification issues, identifies opportunities for process improvement as well as providing monthly productivity to staff and Manager. Collaborates with departmental and interdepartmental leadership to promote operational efficiency, regulatory compliance, and a positive patient experience.
MINIMUM QUALIFICATIONS
Education:
High school diploma or GED required. Associate or bachelor's degree in healthcare administration, business administration, or a related field preferred.
Required length and type of experience:
Minimum of 4 years of experience in patient registration, patient scheduling, pre-access operations, or a related healthcare field required.
Previous leadership, supervisory, or team lead experience preferred.
Knowledge of medical terminology, third-party payer requirements, managed care insurance plans, and insurance verification processes required.
Experience with electronic health records (EHR), patient scheduling, and registration systems required.
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
Strong organizational, problem-solving, communication, and interpersonal skills.
Ability to prioritize responsibilities, manage multiple tasks, and effectively lead and support staff.
Required licensure, certification or registry:
Certified Healthcare Access Associate (CHAA) or related healthcare certification preferred.
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Southwest General Health Center
18697 Bagley Road, Bldg C
Middleburg Heights, OH 44130
440-816-8000
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