Prattville - Pick-Up & Delivery Coordinator / Service Cashier- Full Time

Description

Long-Lewis of Prattville is looking for a Pick-Up & Delivery Coordinator / Service Cashier to join our team! In this position, you'll be an essential part of our Service Department, providing outstanding customer service while coordinating vehicle pick-up and delivery appointments, processing payments, scheduling service visits, and supporting the day-to-day operations of the service drive. If you're organized, dependable, and enjoy working with both customers and a team in a fast-paced environment, we'd love to hear from you.

About the Role:

The Pick-Up & Delivery Coordinator / Service Cashier serves as a key point of contact for our service customers. This role is responsible for coordinating daily vehicle pick-up and delivery logistics, communicating with customers throughout the service process, processing repair payments, maintaining accurate records, and working closely with service advisors, drivers, and management to ensure every customer has a seamless service experience.

What You'll Do:

• Coordinate daily schedules for multiple pick-up and delivery drivers.

• Schedule service appointments and confirm appointment details with customers.

• Communicate with customers by phone, text, and email regarding appointments, vehicle status, and scheduling updates.

• Utilize dealership scheduling software to manage appointments and logistics.

• Respond promptly to scheduling changes, delays, and customer inquiries.

• Process payments for completed service work, including cash, credit card, and check transactions.

• Generate invoices and accurately document charges for completed services.

• Maintain customer records and update dealership software systems as needed.

• Assist with administrative duties, including filing paperwork and maintaining an organized work area.

• Collaborate with service advisors, drivers, and management to ensure an exceptional customer experience.

• Uphold company policies regarding cash handling, customer privacy, and dealership procedures.

• Provide friendly, professional customer service while addressing customer questions and concerns.

What We're Looking For:

• High school diploma or GED required.

• Previous customer service experience required; cash handling experience preferred.

• Valid driver's license with a clean driving record.

• Ability to operate both automatic and manual transmission vehicles preferred.

• Strong organizational skills with exceptional attention to detail.

• Excellent communication and interpersonal skills.

• Proficiency with basic computer applications and scheduling software.

• Ability to multitask and work effectively in a fast-paced environment.

• Positive attitude, professional appearance, and strong work ethic.

• Ability to work independently with minimal supervision.

• Availability to work flexible hours, including weekends and holidays as needed.

Why Join Long-Lewis?

• Comprehensive benefits package

• Supportive, team-oriented work environment

• Opportunities for growth and advancement within the company

If you're looking for a rewarding opportunity where you can make a difference in the customer experience while supporting a busy Service Department, apply today to join the team at Long-Lewis of Prattville!