Practice Support Assistant II

Practice Support Assistant II at UnitedHealth Group

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Practice Support Assistant II

Wellesley Massachusetts

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Practice Support Assistant II

Requisition number 2350131

Job category Healthcare Delivery

Primary location Wellesley MA

Date posted 03172026

Overtime status Non-exempt

Travel No

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Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by diversity and inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Position in this function performs advanced Practice Support Assistant II duties with a high level of autonomy and competency. Serves as a key member of the medical team delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities handles significant higher-level administrative tasks which vary by department.

Location 230 Worcester St Wellesley MA 0248

Department Behavioral Health

Schedule Full time 40 hoursweekly. Monday through Friday hours 830AM - 500PM. Position is eligible for a hybrid work schedule after initial 3-4 months of training

Training will be 100 onsite 5 days per week

Hybrid schedule will be 3 days in office 2 days at home after initial 3-4 months training training is onsite 5 days per week

If you reside in Wellesley MA you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

Primary Responsibilities

Manage complex scheduling tasks including appointment booking template adjustments and patient outreach

Ensure accurate data collection and reporting handle follow-up activities and referral tracking

Deliver exceptional customer service resolving escalated issues and supporting patient satisfaction

Oversee waiting room operations verify patient information and assist with check-incheck-out processes

Complete and process forms prior authorizations prescription renewals and other documentation

Collaborate with supervisors on coverage and workflow lead huddles as needed

Participate in quality improvement initiatives and special projects

What are the reasons to consider working for UnitedHealth Group Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success. Some of our offerings include

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental Vision Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401k Savings Plan Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits pet insurance legal insurance LTC Insurance etc.

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification

High School DiplomaGED or higher

1 years of customer service experience in a healthcare setting

Intermediate level of proficiency in Microsoft Office

Preferred Qualifications

Associates Degree in medical office administration program

Previous EPIC experience

Proven solid problem solving and complex patient management skills

All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution all benefits are subject to eligibility