Practice Manager

Description

Job Title:  Practice Manager-ECAA WakeMed Anesthesia

Location: Raleigh, North Carolina area (hybrid remote/onsite position floating between local locations)

Status: Full-time/Exempt

Department: Corporate/ECAA WakeMed Anesthesia Admin

Reports to: Dr. Kumar

Schedule: Business hours, M-F, hybrid remote.

Position Summary:

The Practice Manager is ECAA's onsite operational leader for its WakeMed sites. This person is the day-to-day administrative point of contact for ECAA physicians, anesthetists, and facility leadership, and the bridge between the sites and ECAA's corporate teams (Revenue Cycle, Credentialing, HR, Payroll, Finance, and Recruiting). The role keeps the sites running smoothly, tracks site billing and financial performance, and supports staffing, recruitment, and onboarding. It suits a hands-on, organized healthcare manager who builds strong relationships with physicians and facilities and can manage competing priorities across multiple locations.

Duties and Responsibilities:

Site Operations & Provider Support

        Serve as the primary onsite administrative contact for ECAA partners, employed physicians, and anesthetists at assigned sites.

        Resolve day-to-day issues involving schedules, staffing, and facility operations; escalate clinical, compliance, and personnel concerns appropriately.

        Implement ECAA policies and initiatives at the site level and identify ways to improve efficiency and provider satisfaction.

        Handle sensitive provider and employee matters with discretion and track issues through to resolution.

        Serve as ECAA's administrative liaison to hospital and surgery center leadership and key facility staff.

        Relay facility needs and concerns to ECAA partners and leadership, and support contract, service, and performance discussions.

Revenue Cycle & Site Financials

        Act as the site-level point person for revenue cycle, working with the physician partners and ECAA's billing partner (Zotec).

        Review Zotec reports and monitor key metrics and follow identified issues through to resolution.

        Partner with ECAA Finance and leadership to evaluate site profitability, including revenue, staffing costs, coverage, and productivity, and the financial impact of operational and staffing decisions.

Reporting & Meetings

        Assist with agendas, reports, and presentations for partner, corporate, and facility meetings.

        Track action items and maintain organized records of decisions and site improvement plans.

Recruitment, Onboarding, Staffing, & Supervision:

        Support ECAA Recruiting by communicating site hiring priorities and hosting candidate site visits, tours, and interviews.

        Coordinate new-provider onboarding with Credentialing, HR, and Payroll, including orientation, system access, parking and badging, and site-specific workflows.

        Serve as the onsite liaison to ECAA Credentialing, HR, and Payroll: monitor credentialing and privileging requirements, and help resolve payroll, timekeeping, and personnel questions confidentially and promptly.

        Supervise assigned staff: set expectations and priorities, provide coaching and feedback, and conduct performance evaluations per ECAA policy.

Job Requirements:

        Bachelor's degree in healthcare administration, business, or a related field (or equivalent experience), plus 5+ years of healthcare management experience in practice management, hospital operations, ambulatory surgery, or anesthesia practice management.

        Experience working directly with physicians, anesthetists, and hospital personnel; proficiency with scheduling and practice management systems such as QGenda.

        Working knowledge of revenue cycle metrics and practice financials, with strong analytical and problem-solving skills.

        Comfort using data, reporting, and AI-assisted tools to automate routine reporting and administrative work.

        Strong communication, presentation, and conflict-resolution skills, with sound judgment and discretion.

        Proven organization and project management skills, with the ability to manage competing priorities across multiple sites.

        The Practice Manager must be located in the Raleigh, North Carolina area.

Benefits:

        401(k)

        401(k) matching

        Dental insurance

        Disability insurance

        Flexible spending account

        Health insurance

        Health savings account

        Life insurance

        On-the-job training

        Paid time off

        Retirement plan

        Vision insurance

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status.  This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.

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