About FiveBy

FiveBy is a high-end anti-fraud and online security consultancy headquartered in Seattle with operations across the United States. We are a fully remote consulting company of approximately 35 employees. We provide consulting services to help large and complex organizations address fraud, trust and safety, sanctions, compliance, and data challenges through experienced practitioners, disciplined delivery, and practical technology. With the ever-increasing frequency of fraud, piracy, and other commercial risk, there has never been a better time to join the fight against online crime. 

The Opportunity

FiveBy is seeking a full-time Practice Lead to own the performance, health, and growth of its fraud and trust and safety portfolio. This is FiveBy's senior operational and subject-matter leadership role for the practice. The Practice Lead is accountable for executive client confidence, delivery quality, people leadership, account health, practice methods, and renewal readiness across major technology clients.

The role requires deep practical fraud expertise, strong people management, exacting quality standards, and calm judgment with senior clients. It guides service priorities and capacity and provides strategic and conceptual analytical frameworks to the delivery team, with technical fraud execution led by the senior delivery specialists. The Practice Lead contributes to growth by delivering work that earns renewals, identifying credible expansion opportunities, and helping shape solutions. 

What You Will Own

Client and Engagement Leadership

• Own senior delivery relationships and executive client confidence across the portfolio, while dedicated program managers remain the primary day-to-day coordination contacts.
• Set engagement strategy, priorities, delivery capacity, team composition, coverage expectations, and material changes in direction in partnership with client leaders and FiveBy program managers.
• Lead major client escalations and crises, bringing consequential account decisions to resolution with the appropriate FiveBy and client stakeholders.
• Oversee scope, staffing, commitments, account health, and delivery risk. Surface margin, capacity, and renewal concerns early.

Delivery Quality and Fraud Expertise

• Set quality standards and make the final determination that client-facing work is accurate, complete, clear, and defensible before release.
• Provide senior oversight and practical guidance on fraud strategy, program maturity, operating models, investigations, controls, and mitigation approaches.
• Contribute directly to complex investigations, pattern analysis, detection signal design, heuristics, and program-level decisions when senior judgment is needed.
• Provide strategic and analytical frameworks for ambiguous fraud and operational questions, relying on technical leads when specialized domains fall outside the role's deepest expertise.

People and Practice Leadership

• Manage, coach, and develop Client Leads and Principal Consultants, and ensure effective people management throughout each client team.
• Build a stable, high-performing team by clarifying roles, addressing performance concerns promptly, retaining key employees, and developing future leaders.
• Define and improve the practice's service offerings, delivery methods, staffing criteria, quality controls, and reusable tools.
• Turn lessons from engagements into practical FiveBy intellectual property, including playbooks, templates, investigation methods, fraud heuristics, and detection frameworks.
• Recommend investments in tools, capabilities, and talent that improve quality, differentiation, and scalability. 
• Represent the practice in FiveBy leadership discussions and contribute to company strategy, capability planning, and resource decisions. 

Growth and Market Leadership

• Earn renewal readiness through strong execution and clear client value and identify useful expansion opportunities within client relationships and bring them to the sales team to shape and pursue.
• Contribute fraud expertise to solution design, proposals, statements of work, and executive presentations while respecting the commercial owner's responsibility for pricing, contracting, and negotiation.
• Strengthen FiveBy's reputation through thoughtful industry participation, relationship development, and practical thought leadership in fraud and trust and safety.

FiveBy is an equal opportunity employer.

All employment decisions – including the decision to hire, promote, discipline, or discharge – are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, disability (as defined by applicable law), medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Work environment and physical demands

In order to perform this role, the selected employee must be able to operate within a standard office environment, with or without reasonable accommodation. This includes the ability to withstand long periods of staring at a computer screen, exposure to fluorescent lights, and repetitive motion associated with writing and/or continuous computer use. This role requires the ability to stand or sit for long periods of time, communicate with others via speech or text, and use hands or other tools to operate a computer and keyboard. Light to moderate lifting may be required. Due to the nature of our work, employees must be able to uphold the stress of traveling to client sites as well as adapt (within reason) to the conditions of client sites. Regular, predictable attendance is required, as is the ability to work outside of standard business hours as business needs dictate.

Accommodation

If you require accommodation due to a documented disability covered under the Americans Disability Act, click here to submit your accommodation request. To be eligible for accommodation under the ADA, applicants must meet the minimum qualifications of the position for which they are applying.

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