Practice Coordinator

UPMC is hiring a Practice Coordinator

Employment Structure

• $25.52 - $44.13/Hour

Schedule

Full-time, Monday-Friday, Weekends as needed

Responsibilities

• Monitor and meet practice-specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Analyze staff development needs and initiate training programs with Education and Training to meet those needs. Schedule employee orientation and staff development training.
• Assist management in the formation of quarterly and yearly goals, and in the development and implementation of policies and procedures to support Registration/Scheduling and Patient Business Services operations.
• Provide backup coverage to support daily processes performed during peer vacations, absences, etc.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives, if applicable.
• Engage in open communications with UPP Management regarding information systems, third-party payer, and regulatory updates and/or enhancements and ensure appropriate training is provided to staff. Develops and maintains detailed policies and procedures with coordination of CBO management.
• Communicate with and assist Information Services in the development, implementation, and training of practice management system enhancements. Provide analysis and initiate documentation for the enhancements to the practice management system as required to support the revenue cycle processes, billing and reimbursement of claims, and regulatory changes.
• Investigate, analyze, and recommend actions and solutions for registration, financial counseling, coding, charge entry, cash collection, posting, and balancing problems.
• Perform accounts receivable trending on payors and denials, including calculation for days in accounts receivable and financial analysis on gross and net collections.
• Participate in the recruitment and evaluation of personnel under direct supervision of the Department Manager. Provide timely performance evaluations.
• Perform random audits of staff work to monitor performance and quality. Monitor quality and performance issues; follow up with UPP Management with findings. Investigate staff issues and provide feedback as appropriate on resolution.
• Bachelor's degree preferred with a minimum of 3 years experience in either information systems, patient business services, or staff development for a professional billing group or other health care environment or the equivalent combination of education and experience.
• Possess technical and professional skills in healthcare financial management.
• Possess analytical and problem-solving skills, as well as the ability to coordinate the work of others and communicate effectively with the physicians, practice managers, and UPP management.
• Previous supervisory experience desired.
• Knowledgeable of medical terminology, various types of information systems software, electronic data interchange and claims processing, third-party payer rules, reimbursement practices, and regulatory guidelines.
• Prior working experience on personal computers and a variety of office equipment is required.
• Willing to travel.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran