Practice Assistant

Key Responsibilities 

Customer Service 

• Serve as a welcoming and comforting first point of contact for patients and provide exceptional customer service. 
• Deliver an exceptional patient experience through warm, responsive, and compassionate service. 
• Respond to patient questions, concerns, and requests in person, by phone, text, e-mail and our EMR (Athena).
• Help create a positive environment that allows providers to focus on delivering high-quality patient care. 
• Here at Geode we strive for every patient to have an exceptional experience with our front office and measure that via NPS (Net Promoter Score). 

Schedule Management 

• Manage daily schedules, appointment confirmations, cancellations, and waitlists. This helps optimize provider schedules and reduce no-shows. 
• Support appointment check-in/check-out and ensure patients are prepared for their visits. 

Office Coordination 

• Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs. 
• Support communication between patients, providers, and the practice team. 
• Maintain accurate, secure patient records, and support efficient office workflows. 
• Assist providers and clinical staff with administrative needs so they can remain focused on patient care. 
• Support day-to-day clinical and administrative workflows to keep the practice running efficiently. 

Collections 

• Collect payment for services Geode has delivered. Accurately document co-pays, coinsurance, outstanding balances, and other patient payments. 
• Support collection of patient financial obligations in accordance with established policies. 
• Assist patients with questions regarding payments and available financial options. 

Compliance & Safety 

• Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards. 
• Follow established safety and emergency procedures, including assisting during crisis situations. 
• Complete other responsibilities as assigned by the supervisor. 

Ideal Candidate 

• Passionate about improving the mental healthcare experience.  
• Organized, dependable, and able to take ownership in a fast-paced environment. 
• Strong communicator who works well with patients, providers, and team members. 
• Flexible, team-oriented, and willing to take on tasks wherever needed. 

Qualifications 

• 1+ year of medical office or healthcare experience preferred. 
• Mental health or outpatient clinical experience preferred. 
• Excellent communication, customer service, and computer skills.  
• Comfort and ease answering the phone (this is a firm expectation) – you will serve our existing patient population. 
• A self-starter, go-getter. You excel at time management.  
• Comfortable learning new technology platforms/systems. 
• Associate or bachelor’s degree preferred.