Practice Assistant II-Waltham

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Full time onsite

52 Second Avenue Waltham

Monday - Friday 8:30am to 5pm

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, answering the phones, and supporting the teams.

• Answer all incoming phone calls in a polite and courteous manner, assist callers with routine inquiries, and schedule appointments. Triage all phone calls appropriately throughout the division and hospital.
• Handle patient inquiries and issues in a timely and effective manner.
• Treat all customers with dignity and respect.
• Return all patient phone calls within the same day.
• Provide patients with progress updates on appointments, procedures, etc.
• Greet visitors to the Department.
• Make patient appointments and maintain appointment records.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Open and distribute unit mail or faxes.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Schedule patients for follow-up/established outpatient clinic appointments in Epic as timely a fashion as possible
• Fax/mail all medical requests to the requesting facility or Physician, in accordance with HIPAA guidelines and regulations.
• May perform more complex or specialized functions (i.e. schedule changes/blocking) at more advanced competency level.
• All other duties as assigned by manager.

Qualifications

Education

High School Diploma or Equivalent required

Experience

Office experience 2-3 years required

Knowledge, Skills and Abilities

• Basic Proficiency with all Office Suite.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

52 Second Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your tot