Practice Assistant II

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

• * Greet and assist patients, and support check-in and check-out
• * Schedule appointments and maintain accurate appointment records
• * Answer calls, help with routine inquiries, and handle messages about prior authorizations, provider questions, prescription refills, and test results
• * Process billing forms, accept co-payments as needed, and scan documents into Epic
• * Request medical records and lab results, and manage filing, mail, faxes, and daily schedules
• * Prepare forms, records, schedules, and memos as directed
• * Serve as an Epic Super User for scheduling, registration, and billing, and help train teammatesWhy You'll Love It
• * Learn and lead: Epic training is provided, and you'll become a go-to resource for your team
• * Grow your skills: Build toward specialized work such as surgical scheduling and schedule blocking
• * Make an impact: Play a key role in every patient's visit and support providers day to dayReady to make a difference for patients every day? Apply today!

  Qualifications

  Do you love keeping things running smoothly, solving problems, and being the go-to person others can count on? Join our team and use your office expertise to support colleagues, patients, and visitors every day.

  What You'll Do

  • Keep daily office operations on track, including filing, copying, scanning, printing, and faxing
  • Be a friendly, knowledgeable voice on the phone, handling non-routine calls and resolving routine issues
  • Write and edit clear emails, memos, and letters, and take complete, accurate messages
  • Manage your time and help coordinate others' schedules to keep the team productive
  • Juggle multiple priorities while following established protocols and office systems

  What You Bring

  • High School Diploma or equivalent (required)
  • 2–3 years of office experience (required)
  • Proficiency with Microsoft Office Suite and a solid understanding of office procedures
  • Strong written and verbal communication skills
  • Excellent organization and time management skills
  • Bonus: Certified Medical Administrative Assistant (CMAA) certification (preferred)

  Why You'll Love It Here

  Your work will make a real difference. As a key member of our team, you'll help create a welcoming, well-run environment where colleagues can do their best work and patients receive exceptional care.

  Ready to bring your skills to a team that values them? Apply today!

  Additional Job Details (if applicable)

  Department: Brigham Medical Associates, 45 Francis Street, Boston Ma.

  Schedule: Days, 40 hours, 100% onsite

  Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

  Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more! 

  Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. 

  Remote Type

  Onsite

  Work Location

  45 Francis Street

  Scheduled Weekly Hours

  40

  Employee Type

  Regular

  Work Shift

  Day (United States of America)

  Pay Range

  - /

  Grade

  3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.
• The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

  EEO Statement:

  2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

  Mass General Brigham Competency Framework

  At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.