Practice Assistant – Administrative | Epic Experience Required | Lexington, MA | 3-Month Contract

Job ID: 175857
Location: Lexington, MA (Onsite)
Client: Beth Israel Lahey Health Primary Care
Job Type: 3-Month Contract
Schedule: Monday–Friday | 8:30 AM – 5:00 PM

Join Our Team

Sigma, Inc. is seeking a Practice Assistant – Administrative to support Beth Israel Lahey Health Primary Care in Lexington, MA. This onsite administrative healthcare role is ideal for candidates with experience in medical office administration, patient scheduling, front desk operations, insurance verification, and Epic EMR.

The successful candidate will provide exceptional patient service, manage high-volume calls, coordinate appointments, verify patient information, and support efficient clinical operations.

Important Eligibility Requirement:
Candidates must have been separated from Beth Israel Lahey Health (BILH) for at least 6 months to be considered for this position.

Key Responsibilities

• Answer, screen, and process a high volume of incoming patient calls in a professional and timely manner.
• Follow established phone scripts and guidelines when triaging patient calls.
• Assess patient needs and determine appropriate appointment type, provider, and urgency based on established guidelines.
• Schedule patient appointments using centralized scheduling systems and software applications.
• Greet patients and provide excellent customer service during check-in.
• Verify and update patient demographic information.
• Verify insurance and payer information accurately.
• Support registration updates and ensure patient records are complete.
• Obtain required referrals for scheduled visits and document information in the system.
• Document payer details, including worker’s compensation and auto liability information when applicable.
• Inform patients about appointment preparation requirements, including:
  • Required documents
  • Previous provider notes
  • Imaging/films
  • Diagnostic testing preparation
  • Procedure requirements
• Coordinate scheduling for office visits, diagnostic tests, and procedures.
• Manage multiple scheduling requirements to optimize provider availability, resources, and patient access.
• Address scheduling concerns and escalate issues appropriately.
• Record and forward accurate messages to providers and clinical staff.
• Triage urgent requests and route information to the appropriate department.
• Respond professionally to provider email requests and administrative inquiries.
• Provide administrative support for PT, OT, and radiology services.

Required Qualifications

• Previous healthcare administrative, medical receptionist, or practice assistant experience.
• Excellent customer service and patient communication skills.
• Experience working in a medical office or healthcare environment.
• Strong experience handling high-volume phone calls.
• Experience with patient scheduling and appointment coordination.
• Experience verifying patient demographics and insurance information.
• Epic EMR experience is required.
• Strong computer skills and ability to learn healthcare systems quickly.
• Excellent attention to detail and documentation skills.
• Ability to work independently while supporting a healthcare team.

Required Epic Experience

Candidates must have hands-on experience using Epic Electronic Medical Record (EMR) systems, including experience with functions such as:

• Patient registration
• Appointment scheduling
• Demographic updates
• Insurance verification
• Clinical communication documentation

Preferred Experience

• Primary care office experience
• Outpatient clinic experience
• Radiology scheduling experience
• Physical Therapy (PT) or Occupational Therapy (OT) scheduling experience
• Medical call center experience
• Healthcare customer service experience

Ideal Candidate Skills

• Epic EMR
• Medical Scheduling
• Patient Registration
• Insurance Verification
• Front Desk Operations
• Healthcare Customer Service
• Appointment Coordination
• Call Handling
• Patient Communication
• Data Entry
• Medical Records
• Referral Management
• Administrative Support
• Professional Phone Etiquette
• Attention to Detail
• Multitasking
• Problem Solving