Practice Assistant – Administrative

Job ID: 176341 | Boston, MA | 13-Week Contract | Full-Time | Onsite

Sigma, Inc. is seeking an experienced Practice Assistant – Administrative to support a busy Primary Care/Urgent Care practice in Boston, MA. This is an excellent opportunity for a healthcare administrative professional with strong front desk, patient-facing customer service, clinic/urgent care, and Epic EMR experience.

The Practice Assistant will help ensure smooth daily clinic operations by supporting patients at the front desk, managing administrative tasks, and providing professional customer service in a fast-paced healthcare environment.

Position Details

• Job Title: Practice Assistant – Administrative
• Job ID: 176341
• Location: Boston, MA
• Contract: 13 Weeks
• Schedule: Monday–Friday
• Hours: 8:30 AM–5:30 PM
• Hours per Week: 40
• Work Arrangement: 100% Onsite

Job Summary

The Practice Assistant – Administrative will provide front desk and administrative support in a primary care/urgent care clinic. The successful candidate will interact directly with patients, assist with front desk operations, and help maintain an efficient and welcoming patient experience.

Candidates should have previous experience working in a medical clinic, urgent care, primary care practice, hospital outpatient setting, or similar healthcare environment and must have hands-on experience with Epic EMR.

Key Responsibilities

• Provide professional and welcoming front desk support for patients and visitors.
• Deliver excellent patient-facing customer service.
• Assist patients with check-in and other front desk administrative needs.
• Support day-to-day administrative operations within the clinic.
• Answer and manage patient questions and requests professionally.
• Communicate effectively with patients, providers, and clinical staff.
• Maintain accurate patient and administrative information in Epic.
• Navigate Epic to support routine administrative and patient workflows.
• Coordinate with clinical staff to help maintain efficient patient flow.
• Follow established clinic policies, procedures, and workflows.
• Maintain confidentiality of patient information.
• Work effectively in a fast-paced primary care or urgent care environment.
• Perform additional administrative duties as assigned.

Required Qualifications

• Previous experience in a healthcare administrative or medical office role.
• Direct front desk and patient-facing customer service experience.
• Previous experience working in an urgent care, primary care, medical clinic, or similar healthcare setting – Required.
• Hands-on Epic EMR experience – Required.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced clinical environment.
• Strong organizational skills and attention to detail.
• Ability to manage multiple patient and administrative needs simultaneously.
• Professional and compassionate approach to patient service.

Ideal Candidate Background

This position may be a strong fit for candidates with titles such as:

• Practice Assistant
• Practice Coordinator
• Medical Administrative Assistant
• Medical Office Assistant
• Medical Receptionist
• Patient Access Representative
• Patient Services Representative
• Front Desk Coordinator
• Clinic Coordinator
• Urgent Care Administrative Assistant
• Primary Care Administrative Assistant
• Healthcare Administrative Assistant

Candidates should have both healthcare front desk experience and Epic experience. General administrative candidates without medical/clinic experience will not be considered.

Key Skills

• Epic EMR
• Front Desk Operations
• Patient Check-In
• Patient-Facing Customer Service
• Medical Office Administration
• Urgent Care Administration
• Primary Care Administration
• Clinic Operations
• Patient Services
• Healthcare Administration
• Patient Communication
• Medical Records
• Data Entry
• Administrative Support
• Multitasking
• Attention to Detail
• Confidentiality
• Team Collaboration