Practice Administrator II - Department of Pediatrics (Boston/Needham)

Knowledge, Skills, and Abilities Knowledge and skills necessary to solve complex problems in the areas of clinical/research operations, business planning, financial management, marketing, personnel and information systems management. Interacts routinely with the corresponding Program Chiefs, Hospital Department Administrators, Nursing leadership, respective Program physicians/referring physicians and their offices.

Location:  Boston and Needham locations required (approximately 3 days/week Boston, 2 days/week Needham)

Onsite for a minimum of 6 months – 1 year, potential for hybrid after training period.

Position Summary/ Department Summary:
The Practice Administrator II DoP manages the administrative and financial operations of a medium to large complex practice(s) which may include multi specialties and multiple locations. Collaborates/ coordinates shared responsibility with the satellite leadership to make each site successful. Ensures compliance with all regulatory requirements. Supports the Director, Department Administrator and/or Clinical Chair/Chief.

Key Responsibilities:

• Manages daily operational efficiency, throughput, and coverage for assigned clinical areas by organizing work and work methods to ensure efficient use of staff time and equipment.
• Collaborates with Human Resources, Department Administrator and physician/nurse leaders, and manages human resources effectively through efficient staffing, coaching and development of staff, and setting and maintaining high work standards. Delegates authority, responsibility and work appropriately among subordinates or subordinate work units.
• Prepares and monitors the department/program budgets together with physician/nurse leaders. Monitors operational and financial targets and variations in line with budget expectations.
• Collaborates with Hospital Compliance, physician and nurse leaders, to manage compliance with government regulations and third party payor requirements.
• Acts as administrative liaison between the department/program and hospital departments which may include, ISD, Facilities, Marketing, outside vendors and contractors. Serves as the principle liaison to any other hospital on joint matters and shared programs. Serves on hospital task forces and committees, as appropriate.
• Interacts routinely with the corresponding Program Chiefs, Hospital Department Administrators, Nursing leadership, respective Program physicians/referring physicians and their offices.
• Participates and/or provides administrative support to Chiefs and nurse leaders in the development and ongoing improvement of disease-specific clinical outcome metrics. Directs and develops staff to look at service delivery workflows and processes and identifies opportunities for improvement of these outcome metrics.
• Collaborates with Hospital personnel and Departmental faculty, to plan and implement the strategic vision for the clinical components of the department’s mission.

Minimum Qualifications
Education & Experience:

• Bachelor's degree with 6 years of experience OR Master's degree with 4 years of experience required.

Knowledge, Skills, and Abilities

• Knowledge and skills necessary to solve complex problems in the areas of clinical/research operations, business planning, financial management, marketing, personnel and information systems management.
• Ability to effectively manage the employees within assigned unit/department and to influence and negotiate with peer level managers on issues and programs that impact assigned unit/department.
• Effectively dealing with conflicting views or issues and mediating fair and workable solutions.