| Location | Bellevue, WA |
| Salary | $55,000–$60,000 Per Year |
Careers at LTM
PowerBI Support Engineer
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Role description
Candidate should have overall 3 to 4 years infra experience with knowledge of Power BI and SQL along with basic knowledge of SSRS. Knowledge of SSAS and SSIS will be an added advantage.
Should have good knowledge of Power BI Desktop, Power BI Service, Gateways, Power BI Administration, etc.
Strong ability to communicate clearly and professionally with end users.
Strong ability to understand complex issues in an often ambiguous environment.
Ready to work as a Technical Support Engineer providing support and services to global Microsoft Power BI customers.
Comfortable communicating with customers on phone, chat, and email, and resolving their issues.
Experience in technical support projects and handling customers.
Should have worked in customer support projects in the past.
Performing Root Cause Analysis and resolving customer-reported issues within the defined SLA.
Strong ability to analyse, interpret, and communicate technical errors and solutions.
Effective and polished interaction with customers to gather information.
Strong email writing skills. Should be able to write detailed emails with excellent presentation.
Ability to act as a bridge between end users and engineering teams to troubleshoot and resolve issues.
Should have strong ability to handle escalations, involve the right parties, and de-escalate situations.
Cross-team collaboration.
Passion for technology and customer support.
Enthusiasm to upgrade technology from time to time.
Strong communication skills with excellent spoken and written English.
Effective and polished interaction with customers to gather information quickly, communicate next steps and status updates, and inspire confidence.
The successful Support Engineer will have the drive to resolve difficult customer issues and directly support customers through telephone, email, and chat services as applicable.
Demonstrable troubleshooting skills.
Cross-team collaboration.
Time of Operation:
This track will be in a 24x7 shift model. Therefore, candidates should be flexible to work during holidays and weekends as per the roster.
Skills
Mandatory Skills : MS SQL Server
Other details
Actual compensation within the range will be dependent upon the individual''s skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 55,000.00 to 60,000.00 per year
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About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
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