Position Description
This role supports the Collaboration Systems team and internal customers by turning business requirements into functional Microsoft 365 solutions.
Key Responsibilities
- Solution Design & Requirements: Assist customers in detailing requirements and leverage expertise to design out-of-the-box (OOTB) or custom solutions in Microsoft 365.
- Business Collaboration: Work closely with cross-functional personnel across the business to drive value and achieve organizational goals.
- Support & Training: Manage day-to-day Microsoft 365 support, user training, and assist with migration efforts from on-premises SharePoint to M365.
- Industry Standards: Maintain current industry knowledge regarding development concepts, best practices, and procedures for Microsoft 365 solutions.
- Operational Excellence: Maintain a regular, predictable work schedule and establish effective, collaborative working relationships across the department and company.
- Additional Duties: Perform other duties and special projects as assigned.
Skills & Qualifications
Skills Required
- Strong commitment to customer service, customer orientation, and high quality.
- Ability to juggle competing demands and priorities while maintaining strong attention to detail.
- Proven written and verbal communication, consulting, and time management skills.
- Strong analytical thinking, problem-solving, decision-making, and teamwork capabilities.
Skills Preferred
- Experience with Business Process Mapping.
- Six Sigma Certification.
- Experience with SharePoint Designer and InfoPath.
- Experience with Nintex Workflow (or equivalent workflow tools).
- SharePoint Application Development Certifications (a plus).
- Familiarity with third-party SharePoint integration tools (e.g., HarePoint, Bamboo Solutions, ShareGate) is a plus.
Experience
Experience Required
- Experience with requirements gathering and documentation.
- Hands-on experience with the Microsoft 365 ecosystem (Teams, Exchange, etc.).
- Experience with front-end web technologies (JavaScript, JSON, CSS, HTML).
- Experience building solutions with the Microsoft Power Platform (Power Automate, Power Apps).
Experience Preferred
(None specified)
Education & Experience Requirements
- Required Education/Experience: High School Diploma with 4+ years of related experience, OR a related Bachelor’s degree.
- Equivalencies:
- Higher-level degrees (Associate’s, Bachelor’s, Master’s, or Ph.D.) may substitute for years of experience.
- Related technical certifications may count toward required years of experience.
- Relevant technical experience may be considered in lieu of formal education.
- Note: Degrees must be from an institution accredited by an agency recognized by the U.S. Department of Education.