Power Field Application Engineer

The successful candidate will support new product introductions, perform advanced diagnostics, and help deploy next-generation power solutions within data center, AI, server, and enterprise environments. Serve as the Primary Technical Resource for Customers Act as the primary technical point of contact for customers, partnering with sales and engineering teams to support strategic accounts.

HumCap's client is seeking a Power Field Application Engineer to serve as a critical technical liaison between internal engineering teams and key enterprise customers across North America. This highly visible, customer-facing role is ideal for a hands-on electrical engineering professional with expertise in power electronics, troubleshooting, and field support. The successful candidate will support new product introductions, perform advanced diagnostics, and help deploy next-generation power solutions within data center, AI, server, and enterprise environments. This position offers the opportunity to combine technical problem-solving, customer engagement, and cross-functional collaboration while directly influencing product performance and customer success.

Key Responsibilities
Serve as the Primary Technical Resource for Customers

• Act as the primary technical point of contact for customers, partnering with sales and engineering teams to support strategic accounts.
• Communicate complex technical concepts and recommendations to customer engineering teams and leadership.
• Build trusted relationships with customers through responsive technical support and consultative problem-solving.

Lead Failure Analysis and Troubleshooting Efforts

• Diagnose and resolve hardware, firmware, and system-level issues at customer sites.
• Conduct root cause analysis and provide timely corrective actions to minimize downtime and maximize customer satisfaction.
• Document findings and communicate recommendations to both customers and internal engineering teams.

Support New Product Introduction (NPI) Programs

• Collaborate with global engineering, manufacturing, and product development teams to support new product launches.
• Assist with product validation, testing, qualification activities, and implementation at customer locations.
• Ensure customer requirements and regional compliance standards are properly addressed.

Perform Hands-On Engineering Diagnostics

• Utilize oscilloscopes, electronic loads, power supplies, and other laboratory equipment to troubleshoot power systems.
• Conduct circuit-level analysis, debugging, performance optimization, and validation testing.
• Support prototype evaluations, product modifications, and engineering improvements as needed.

Drive Continuous Quality and Reliability Improvements

• Identify recurring field issues and recommend design, process, or component improvements.
• Partner with engineering teams to proactively address reliability concerns and optimize system performance.
• Provide technical guidance on power architecture, topology selection, and system integration.

Qualifications

• Bachelor's degree in Electrical Engineering or a related technical discipline.
• 5+ years of experience in Field Application Engineering, Power Electronics, Power Design, or a related engineering role.
• Strong understanding of AC/DC and DC/DC power conversion systems.
• Experience with analog circuit design, power systems, and hardware debugging.
• Proficiency using laboratory test equipment, including oscilloscopes, electronic loads, and power supplies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer-facing abilities.
• Ability and willingness to travel domestically and internationally as required.

Preferred Qualifications

• Experience supporting data center, server, AI, cloud, or hyperscale power solutions.
• Experience working with globally distributed engineering and manufacturing teams.
• Familiarity with new product introduction (NPI) processes.
• Mandarin language proficiency is a plus but not required.

Benefits
Our client offers a competitive compensation and benefits package, including:

• Medical, Dental, and Vision Insurance
• 401(k) with company participation
• Paid Time Off (PTO)
• Paid Holidays
• Career Growth and Professional Development Opportunities