Billing, Call Centers, Computer Skills, Computer Software, Customer Escalations, Customer Relations, Customer Support/Service, English Language, Job Requisition Posting, Microsoft Office, Multitasking, Problem Solving Skills, Schedule Development, Telecommunications, Telephone Skills, Time Management, Typing
Customer Service Representative
Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.
Now hiring for new training classes starting in June 2026!
Responsibilities
Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.
What Our Customer Service Reps Enjoy Most
- Talking to many different types of people from across the country
- Answering inbound phone calls from customers related to billing inquiries
- Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
- Establishing and growing professional, positive relationships with Spectrum customers
- Collaborating with management on customer issue escalations
- Representing a Fortune 100 company with professionalism and courtesy
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.
Qualifications
What You'll Bring to Spectrum
Required Qualifications
- Education : High school diploma or equivalent
- Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
- Language : Ability to read, write, speak and understand English
Preferred Qualifications
- Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
- Technical Skills : MS Office, computer skills, typing
- Skills : Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
- Abilities : Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient
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Spectrum
Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.
10,000 employees or more
https://jobs.spectrum.com/