Post Market Analyst Lead

Job#: 3045582

Job Description:

Apex Systems is seeking a Post Market Complaint Lead to support wearable technology initiatives. This individual will serve as a key resource for complaint management, post-market surveillance (PMS), complaint trending, and customer quality activities supporting regulated consumer technology products.

The Complaint Lead will focus on Hearing Enhancement complaint management and serve as a primary quality contact for complaint investigations, PMS reporting, and issue escalation activities. This role requires a strong understanding of complaint handling processes, root cause investigations, CAPA, and quality system compliance.

Additional Details

• Job Title: Post Market Compliant Lead
• Contract Length: 12 months
• Pay Rate: $40-$50/hr
• Location: Burlingame, CA (onsite, relocation considered)

Responsibilities

• Lead complaint handling and post-market surveillance activities for Hearing Enhancement products.
• Review, triage, investigate, and resolve product complaints from initiation through closure.
• Manage and oversee first-party (1P) store complaint activities.
• Conduct complaint trending analysis and provide reports to quality leadership.
• Drive root cause investigations and support CAPA development.
• Maintain complaint records and ensure compliance with quality system requirements.
• Support SOP development, process improvements, and quality documentation updates.
• Partner closely with Engineering, Product, Human Factors, Risk Management, and Regulatory teams.
• Provide expertise related to complaint management, PMS, and associated quality processes.

Required Qualifications

• 2-5+ years of experience in Complaint Handling, Post Market Surveillance, Customer Quality, Product Quality, or regulated quality systems.
• Experience conducting complaint investigations and root cause analysis.
• Experience supporting CAPA and quality process improvement activities.
• Strong understanding of quality documentation and compliance requirements.
• Experience presenting complaint trends, metrics, and quality insights.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• Experience supporting wearables, hearing enhancement products, consumer electronics, or medical devices.
• Knowledge of ISO 13485, FDA Quality System Regulations, or regulated product environments.
• Experience with complaint management systems, PLM tools, or eQMS platforms.
• Familiarity with risk management and human factors activities.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Burlingame, CA, US

Job Type:

Date Posted:

August 12, 2026

Pay Range:

$40 - $55 per hour

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