POSO Coordinator I - Thomas Harriot College of Arts and Sciences

Position Details

Position Information

Job Title POSO Coordinator I - Thomas Harriot College of Arts and Sciences Position Number 945126 Vacancy Open to All Candidates Time-Limited No Department Homepage https://humanresources.ecu.edu/ Advertising Department DEPARTMENT FOR PEOPLE OPERATIONS, SUCCESS, AND OPPORTUNITY Division Administration & Finance Classification Title 11804 Human Resources Specialist Competency Level 2 - Journey Working Title POSO Coordinator I - Thomas Harriot College of Arts and Sciences Number of Vacancies 1 Full Time Equivalent (FTE) 1.00 Full Time or Part Time Full Time Recruitment Range $34,320 - $68,434 Anticipated Hiring Range $49,491 - $54,990 Salary Grade Equivalency NC07 Work Schedule Monday - Friday Work Hours 8:00 a.m. - 5:00 p.m. Position Location (City) Greenville Job Category Staff Be a Pirate!

Be a Pirate!

East Carolina University (ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

Primary Purpose of Organizational Unit

The Department for People Operations, Success, and Opportunity (POSO) supports the University's mission through strong partnerships, excellent service, and people-centered programs. Central to ECU's strategic priority for workforce success, POSO provides leadership to the university's innovative and dynamic efforts to recruit, retain, develop, and support a thriving workforce and foster an equal opportunity learning and working environment. We seek to be recognized as a strategic partner and innovator - aligning services with university priorities, enabling community success, and contributing to long-term institutional goals.

Compliance and personnel matters administered by this unit are governed by federal and state laws, regulations, statutes, and policies including but not limited to Title VII of the Civil Rights Act of 1964, as amended; Title IX of the Education Amendments of 1972; the Equal Pay Act of 1963, as amended; the Age Discrimination in Employment Act of 1967, as amended; the Rehabilitation Act of 1973, as amended; the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended (VEVRAA); the Americans with Disabilities Act of 1990, as amended; the N.C. General Statutes 126-16, as amended; the UNC Policy Manual; and The Code of the University of North Carolina.

Primary Purpose of Position

POSO Coordinator I positions report to a POSO Business Partner and are part of a team of deployed professionals who are centrally employed by POSO while serving as embedded consultative partners to designated academic and/or administrative units. POSO Partnerships utilizes a shared services model for service delivery. Although this position is anticipated to support specific academic or administrative areas within ECU, the position may be assigned to support different academic and/or administrative areas across the university based on organizational needs.

The POSO Coordinator I provides frontline POSO support to managers and employees within an assigned unit, ensuring the timely, accurate, and consistent execution of people-related processes. Reporting to the POSO Business Partner, this role serves as the primary point of contact for recruitment, hiring, and employment transactions, and supports the effective implementation of POSO policies, procedures, and service standards.

In collaboration with POSO Business Partners and POSO teams, the Coordinator I ensures consistent service delivery, compliance with institutional guidelines, and facilitates a positive customer experience. This position also contributes to policy communication and process improvement initiatives.

The POSO Coordinator I focuses on operational excellence, customer service, and process adherence. Consistent with POSO's values, this role is critical to delivering a reliable, high-quality customer experience.

The POSO Coordinator I applies, communicates and promotes human resources procedural best practices that support the units in achieving their university and unit goals and objectives. The work involves developing and maintaining productive and collaborative work relationships with POSO teams and external units serviced by listening, understanding and responding to apparent and underlying needs, resolving problems, and continually seeking to provide the highest quality service.

The POSO Coordinator I makes decisions within policy guidelines; communicates policies, procedures and guidelines; and evaluates patterns and recommends options to improve the customer experience. Employees are expected to maintain condentiality of all information.

Key Responsibilities Include:

• Provide frontline POSO customer-focused services, resolving issues, ensuring compliance, and escalating complex matters appropriately (35%)
• Serve as the primary POSO advisor and administer compliant, full-cycle recruitment and employment processes (60%)
• Coordinate escalations, collaborate with POSO experts, and contribute to training and continuous improvement efforts (5%)

Minimum Education, Knowledge, Skills, and Experience

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License or Certification required by statute or regulation

N/A

Preferred Education, Knowledge, Skills, and Experience

• Excellent communication, interpersonal skills, and ethics
• Experience in problem-solving and thorough knowledge of HR procedures and policies
• Experience using HR systems (including but not limited to Banner, PeopleAdmin, Salesforce, etc.) and ability to learn new technical systems, when necessary
• Experience in higher education or similarly complex, regulated organizations
• Knowledge of recruitment, hiring, and employment lifecycle processes
• Detail-oriented with excellent organizational skills, time management skills, and problem-solving skills

License or Certification required by the Department

N/A

Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Additional Instructions to Applicant Job Open Date 08/18/2026 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 08/31/2026 Open Until Filled No Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/96438 Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

Nondiscrimination Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Will you now or in the future require visa sponsorship for employment?

• Yes

• No

• • Please indicate where you learned about this job vacancy.

• LinkedIn

• Chronicle of Higher Education

• CareerBuilder

• Greenville Daily Reflector

• Raleigh News & Observer

• HigherEdJobs.com

• InsideHigherEd.com

• Monster.com

• Indeed

• ECU Website

• Other

Documents Needed To Apply

Required Documents

Optional Documents

• Curriculum Vitae/Resume
• Cover Letter
• List of References