Administrative Skills, Computer Science, Corrective Action, Customer Support/Service, Document Scanners, Documentation, Functional Testing, Help Desk, Information Technology & Information Systems, Mobile Devices, New Store Openings, On Call, Peripheral Hardware, Point of Sale (POS) Software, Point of Sale (POS) Systems, Printers, Regression Testing, Remodeling, Retail, Root Cause Analysis, Sales, Software Administration, Software Patches, Systems Maintenance, Technical Support, Testing, Transaction Processing/Management, Willing to Travel
POS Specialist
Department: IT – Point of Sale Systems
Reports To: POS Manager
Pay: $55,000 - $60,000
Position Summary
The POS Specialist is responsible for the administration, support, and ongoing reliability of the company’s PointâofâSale (POS) systems and related retail technologies. This role supports traditional POS registers, mobile POS solutions, and selfâcheckout systems across multiple store locations and serves as a technical subject matter expert for POS platforms and transaction workflows.
The POS Specialist works closely with Store Operations, vendors, and internal IT teams to ensure stable dayâtoâday operations and successful execution of POS upgrades, enhancements, and new store initiatives. This position participates in change windows, onâcall rotations, and offâhours support as required.
Key Responsibilities
- Support and maintain enterprise POS systems across traditional, mobile, and selfâcheckout environments
- Serve as an escalation point for hardware, software, and application issues
- Support POS software deployments, patches, configuration changes, and version upgrades
- Perform and document regression testing to validate POS functionality before and after system changes
- Validate endâtoâend transaction workflows, peripherals, and integrations during upgrade testing
- Monitor POS system health and respond to outages or performance degradation
- Perform root cause analysis and implement corrective actions for recurring POS issues
- Maintain clear documentation for POS configurations, procedures, and testing activities
- Coordinate with POS vendors, payment processors, and thirdâparty support providers
- Support store openings, remodels, lane expansions, and technology refreshes
- Responsible for on-call and afterâhours support for planned maintenance and critical incidents
Required Skills & Knowledge
- Experience supporting POS systems in a multiâstore retail environment
- Working knowledge of traditional fixed registers, mobile POS devices, and selfâcheckout systems
- Experience supporting POS peripherals (scanners, printers, pin pads, cash drawers, scannerâscales, displays)
- Comprehension of POS transaction processes (sales, returns, tenders, exceptions)
- Familiarity with store networking concepts and POS connectivity
- Strong troubleshooting, analytical, and documentation skills
- Ability to work independently and collaborate across technical and nonâtechnical teams
- Available to support nights, weekends, holidays, and change windows as required
Education & Experience
- Associate’s degree in information technology, Computer Science, or equivalent practical experience
- 1 year supporting POS systems or retail technology environments
- Help desk and IT customer service experience
- Prior experience working in, or supporting, a grocery and retail environment
Time / Travel Requirements
- Availability for afterâhours maintenance, testing, and critical incidents
- Occasional travel to store locations to support deployments, upgrades, and testing activities