Portfolio Delivery Director

Job Description

Portfolio Delivery Director

Gilchrist, Florida

Job Summary

Primary Skill:

Program / Service Delivery Management

Experience Required:

• 20+ years experience in Managing IT Service delivery for large customer account's (100 Mn+ revenue) with distributed teams
• Should have extensive experience in managing various programs like Application Support, Application Development, Modernization & Transformation programs, Enterprise Applications (like SAP, Salesforce, ServiceNow, Workday, etc..), Data & AI , Cloud Applications.
• Should have extensive experience in managing Infrastructure support and maintenance programs

Role / Responsibilities:

• To ensure high quality delivery| operations and CSAT and overall governance
• To ensure Delivery Governance through creating a facilitative operating environment
• To partner with Account management teams for business growth planning
• To drive relationship with the customer and other internal stakeholders.
• To leverage practice propositions and initiatives to add value to the client
• To lead the business review meeting with the customer and to ensure that customer visits by the client result in generation of additional business for HCL.
• To drive the portfolio of projects/program for an identified client through optimum mix of resource within the given cost and margin and provide customer satisfaction that complies with the quality and delivery parameters
• To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time| cost and quality are met
• To support business development activities to source further business from the existing client
• To ensure customer engagement / satisfaction and referenceability
• To guide, manage, develop and engage the team
• To anchor process improvement/compliance and other organizational initiative
• Monitor delivery performance, KPIs, SLAs, and ensure compliance with organizational standards
• Identify, manage, and escalate risks/issues for seamless execution
• Act as the primary point of contact for client leadership, ensuring strong engagement and satisfaction.
• Manage relationships with CXO-level and senior stakeholders, acting as a trusted advisor
• Ensure customer satisfaction and referenceability through delivery excellence
• Identify opportunities for new deals, upselling, and service expansion
• Collaborate with sales and presales teams for solutioning and proposals

Key Responsibilities

1. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time, cost and quality are met

2. To ensure business results including assistance in Project acquisition from Bid defense and Contract/Proposal review perspective

3. To liaise with HR for recruitment / resourcing and guide and develop the team for better performance and retention

4. To ensure customer engagement / satisfaction and referencability

5. To anchor process improvement/compliance and other organizational initiatives

Skill Requirements

null

Other Requirements

null

Maximum Salary (US): 238000

Minimum Salary (US): 206000

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.