Portfolio Activation Specialist

Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagement
Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
Collaborate with peers to share best practices to improve delivery processes and the customer experience
Support CXPI “early adopters” by onbaoarding and walking customers through the Customer Portal
Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
Handover newly onboarded customers to Customer Success team “ready to go,” post activation

Key Responsabilities:
Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagement
Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
Collaborate with peers to share best practices to improve delivery processes and the customer experience
Support CXPI “early adopters” by onboarding and walking customers through the Customer Portal
Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
Handover newly onboarded customers to Customer Success team “ready to go,” post activation
 

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek’s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at "To apply, click the Monster apply button" Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.