The Consultant will be representing the Porsche Brand by answering and making telephone calls, email, social media and chat communication from existing and prospect customers. In this role you will be empowered to do what it takes to leave a customer with the very best impression of the Brand. Delivering exceptional customer experiences is the only priority. Consultants must comply with Porsche standards.
Anyone applying for this role should:
Be a professional interested in a career in the automotive industry
Understand what it takes to deliver an exceptional experience
Have excellent Spanish verbal and written communication skills
Have a history of not only getting the job done, but getting it done effectively and efficiently
Be solution oriented and resourceful
Demonstrate a strong work ethic and moral standard
Be a fast learner who is able to put what they learn into practice
Have the desire and ability to grow within the organization
Have a passion for automotive topics and digital technologies
Essential Functions:
Ability to communicate with affluent customer base, corporate business employees, and dealer partners
Ensure content of communication meets the needs of the target audience
Provide courteous, professional, and timely responses to a continuous volume of customer concerns
Assist customer by identifying and analyzing their needs to ensure a high level of customer satisfaction, growth and retention of business while addressing all questions and concerns
Demonstrate advanced product knowledge
Ability to leave a customer with a great impression of the brand
Demonstrate fiscal responsibility and exercise clear business reason when making decisions with little guidance
Demonstrate out of the box thinking in order to resolve customer concerns
Maintain a clear understanding of Porsche policy and procedure and warranty coverage
Properly document customer information in the Porsche CRM tool
Great capability to handle outbound related projects and activities
Qualifications:
Ability to work in a fast-paced, extremely customer-focused contact center
Demonstrate logical approach to problem solving
Ability to interact with professionalism and maturity
Receive great personal satisfaction from being able to exceed customer s expectations
Ability to work under pressure
Strong attention to detail
Good negotiation skills
Exude warmth, energy, and passion
Excellent motivational skills
Willingness to acquire new skills
Mother tongue language level for languages operating (written and spoken)
Understand the geography of the respective markets working for and being able to identify regions and provinces
Secure handling of IT systems
Strong Windows/PC skills
Must have intermediate knowledge of Client Office applications (Word, Excel, PowerPoint, and Outlook).
Prerequisites to Apply:
At least one year working experience within technical areas or one year working experience within automotive OEM customer service or three years working experience within premium customer service with affinity for technical/automotive topics
Customer Relationship Management (CRM)
Automotive experience (call center, dealership)
Hospitality experience
Degree preferred, but not required