Analysis Skills, Brokerage, Coaching, Communication Skills, Consulting, Customer Satisfaction, Disease, Healthcare, Incentive Programs, Knowledge Base, Legal, Medical Records, Pharmacy, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Regulatory Compliance, Request for Proposals (RFP), Resolve Customer Issues, Risk, Risk Management, Strategic Planning, Team Lead/Manager, Team Player, Training/Teaching, Vendor/Supplier Selection
SUMMARY
Provide the highest level of customer satisfaction while supporting a diverse book of business. Assist in all initiatives for the development of long term, customized population health strategies for employer clients through analysis of a client's demographics, health culture, health claims, prevalent disease states and other factors impacting the client's health care costs.
DUTIES
- Collects and reviews clients' qualitative and quantitative indicators of current and potential health risk including demographics, medical and pharmacy claims data to identify opportunities to improve the health risk of the population and develops presentations to share findings with clients.
- Leads the development of strategy around health risk management including clients with additional complexities.
- Highly collaborative with Lockton account teams, Producers and specialty practices, to ensure that opportunities identified align with the client's business and HR objectives.
- Possesses a broad understanding of the brokerage/consulting business and the need to be "client-driven".
- Delivers RFP's, presentations, correspondence, etc., with no direct supervision. Effectively communicates with clients, knowing when to provide only key data points and when to add additional detail. Ability to adapt presentation style to meet the needs of the audience(s).
- Overcomes obstacles by proactively identifying potential challenges, addressing problems quickly, energetically and creatively, when necessary.
- Provides ongoing strategic direction to clients and account teams during vendor selection or implementation / projects.
- Maintain a broad knowledge base of vendors capabilities and programs that support the health risk management spectrum.
- Knowledgeable and up to date on compliance regulations that impacting health risk management programs, including the appropriate and legal approaches to employee incentive programs.
- Seeks ways to improve work processes; uses good judgement to balance creativity with need to get work done.
- Solicits assistance, as needed, from Population Health Strategies Director and Unit/Team Leader as well as other HRS associates to best address client and project needs.
- Coaching, training, and development of AAM, AA and other associates, as needed.
Compensation and Benefits
Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant state/local pay transparency laws. The entry base salary offered for this opportunity may vary, and is contingent upon candidate education, skills, abilities, essential competencies, experience, professional designations, unique qualifications, and geographic location.
Performance Bonus: This role may be eligible for an annual performance bonus, based upon the financial performance of the organization and the individual contributions of the Associate.
Check out Lockton Benefits Offerings Here