Population Health & Care Coordination Aide

Help make healthcare easier to navigate.

The Care Coordination Aide supports CCP's Population Health and Concierge Care Coordination team by helping members connect with the programs, services, and resources they need. This is a great opportunity for someone who enjoys working with people, solving problems, and making a difference in the healthcare experience.

In this role, you will support care managers and the care coordination team by communicating with members and providers, assisting with referrals and outreach, gathering information, coordinating services, and keeping records accurate and up to date. You will also help with department projects, reporting, member education, and other activities that support quality care and member engagement.

What You'll Do

• Conduct member outreach and assist with connecting members to appropriate care coordination programs and services.
• Support care managers by gathering non-clinical information and following up on member needs.
• Assist members with navigating healthcare services, scheduling, transportation, and other barriers to care.
• Review referrals and help identify members who may benefit from care coordination programs.
• Maintain accurate documentation and tracking information.
• Support reporting, quality initiatives, audits, and special department projects.
• Collaborate with care managers, providers, and other teams to help create a positive member experience.
• Participate in team meetings, training, and other activities that support the department.

What You Bring

• Associate degree or vocational certificate in healthcare, medical, social work, or a related field.
• At least 2 years of experience supporting patients, members, clients, or customers within a healthcare environment.
• At least 1 year of experience in managed care, health insurance, care coordination, case management, or a related healthcare setting.
• Familiarity with Medicaid, Medicare, or other healthcare programs.
• Strong communication, organization, and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and follow-through.
• Comfortable working with Microsoft Office and learning healthcare systems and technology.
• Ability to handle confidential information with professionalism and discretion.

Why This Role Matters

Every interaction is an opportunity to help a member overcome a barrier and better understand their healthcare options. If you enjoy helping people, working as part of a team, and finding practical solutions to healthcare challenges, this role gives you the opportunity to make a meaningful impact while building your career in managed care.

Additional duties may be assigned based on the needs of the department.

Work Schedule:

Community Care Plan is currently following a hybrid work schedule. The company reserves the right to change the work schedules based on the company needs

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Background Screening Notice:

In compliance with Florida law, candidates selected for this position must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

The Clearinghouse is a statewide system managed by the Agency for Health Care Administration (AHCA) and is designed to help protect children, seniors, and other vulnerable populations while streamlining the screening process for employers and applicants.

Additional information is available at: hhttps://info.flclearinghouse.com