Artificial Intelligence (AI), Consulting, Cross-Functional, Detail Oriented, Economics, Ecosystems, Establish Priorities, Large-Scale Systems, Leadership, Legal, Management Strategy, Operational Improvement, Operations Processes, Organizational Skills, PRINCE2, Photo/Video Sharing, Policy Development, Process Improvement, Project Management Certification, Project Management Professional (PMP), Project/Program Management, Public Policy, Quality Management, Risk, Scalable System Development, Social Media, Social Sciences, Strategic Planning, Sustainability, Workflow Analysis
The Policy Planning, Training, and Infrastructure (PTI) team sits at the center of T&S Policy, shaping how policy work is prioritized, executed, and scaled across the organization. Within PTI, Policy Planning plays a key role in shaping the strategic direction and driving operational excellence of T&S Policy-leading long-term planning and designing scalable processes that improve day-to-day execution and support long-term sustainability.
As a Policy Planning Manager, you will serve as a key driver of high-impact initiatives across Policy and the broader Trust & Safety organization. You will bring structure and clarity to complex, ambiguous work, and partner directly with stakeholders to drive alignment and decisions.
We are looking for someone who operates with a high degree of autonomy, forms clear, well-reasoned points of view, and proactively identifies and resolves gaps-moving beyond coordination to drive outcomes. This role will play a critical part in elevating execution quality, stakeholder management, and planning rigor across the Policy team.
Responsibilities:
- Lead high-priority efforts across the Policy, broader Trust & Safety and cross-functional workstreams, from early scoping through execution.
- Translate complex, undefined problems into clear frameworks, plans, and timelines that drive execution.
- Partner with stakeholders across Policy, Product, Legal, and Operations to align on priorities, navigate tradeoffs, and accelerate decisions.
- Surface gaps early, form clear points of view, and independently drive solutions in fast-moving environments.
- Build and refine scalable approaches to planning, prioritization, and execution to improve visibility and predictability.
- Raise the bar for execution, organization, and communication across initiatives.
- Contribute to annual roadmap planning, OKRs, and broader operational rhythms.
- Provide structured updates, highlight risks, and ensure stakeholders have visibility into progress and blockers. Minimum Qualifications:
- Bachelor or Master's degree in public policy, law, social sciences, economics, communications, behavioral sciences, business management, or a related field.
- 4 years of experience in program management, strategy & operations, consulting, or related fields.
- Proven ability to lead complex, cross-functional initiatives with minimal direction.
- Strong track record of bringing structure to ambiguous problems and driving them to resolution.
- Excellent stakeholder management skills, including experience working directly with leaders and driving alignment across competing priorities.
- Demonstrated ability to form structured, well-informed points of view and drive decisions in ambiguous environments.
- Highly organized, detail-oriented, and consistently strong in execution.
Preferred Qualifications:
- Experience in Trust & Safety, Policy, or adjacent risk / platform integrity domains.
- Consulting or strategy & operations background.
- Experience building or improving operational systems and processes in complex organizations.
- Familiarity with policy development and enforcement systems within large-scale platforms.
- Familiarity with AI tools and ability to leverage them to improve workflows, analysis, or execution.
- Knowledge of social media platforms, content ecosystems, and/or video-sharing products.
- Experience working in fast-paced, high-growth environments with evolving priorities.
- Project management certification (e.g., PMP, PMI-ACP, PRINCE2).