Policy Lifecycle Management Lead, Operational Excellence

Policy Lifecycle Management Lead, Operational Excellence

share

Share Policy Lifecycle Management Lead, Operational Excellence

• linkCopy link
• emailEmail a friend

corporate_fareGoogleplaceMountain View, CA, USA

bar_chartAdvanced

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

Apply

share

Share Policy Lifecycle Management Lead, Operational Excellence

• linkCopy link
• emailEmail a friend

Minimum qualifications:

• Bachelors degree in Business, Economics, Statistics, Operations Research, Engineering, Public Policy, a related quantitative field, or equivalent practical experience.
• 10 years of experience in policy lifecycle management, operational governance, capacity/workforce planning, program management, or operational analytics.
• Experience developing quantitative business models (evaluating service costs, return on investment, and operational impacts) and querying operational data using SQL to drive efficiency improvements.
• Experience advising executive leadership across multi-site, cross-functional operations on policy trade-offs, governance frameworks, launch readiness, and AI-driven reporting analysis.

Preferred qualifications:

• Masters degree, MBA, or JD in a quantitative, analytical, business, or policy discipline.
• Experience in trust and safety, content moderation, policy development and enforcement, risk operations, or digital platform developer ecosystems.
• Experience modeling the workforce, headcount, developer ROI, and OpEx impacts of policy launches, regulatory mandates, AI, or automation transformations.
• Experience collaborating cross-functionally with PM, Legal, Policy, Quality, and Vendor/Operations teams on integrated launch workstreams and real-time post-launch telemetry.
• Demonstrated success designing end-to-end governance frameworks, sandbox testing/red-teaming protocols, and executive decision gates across global operations.

About the job

At Google we work hard to earn our users trust every day. Trust and Safety is Googles team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. The Operational Excellence (OpsEx) team is a critical pillar of our Trust and Safety Compute organization, enabling developer experience and platform safety through AI driven operations portfolio management.

As a Policy Lifecycle Management Lead in Google Play Trust and Safety Operational Excellence, you will lead the end-to-end governance, process framework, and operational execution of our policy lifecycle-from initial intake triggers through post-launch observability and tuning. Partnering closely with Product Management (PM), Legal, Policy, Quality, and Operations teams, you will serve as the chief orchestrator translating regulatory mandates, product requests, threat escalations, and industry standards into rigorously validated, scalable operational workflows.

You will govern both qualitative and quantitative business ratification and lead executive decision gates (SteerCos) to ensure cross-functional alignment and operational readiness. You will guide executive decision-makers through complex policy design trade-offs, overseeing sandbox testing, red teaming, and quality enforcement frameworks prior to launch. Combining strong business acumen, quantitative modeling (evaluating Cost of Google Services and Developer ROI), and executive presence, you will establish integrated launch workstreams and continuous real-time telemetry feedback loops that safeguard user trust and optimize developer experience.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $171000 - $247000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Evaluate, triage, and prioritize incoming requests while conducting qualitative and quantitative assessments to model business impact and return on investment.
• Orchestrate decision gates, drive cross-functional stakeholder alignment, define core strategies, and navigate design or legal trade-offs.
• Oversee pre-launch evaluations, sandbox testing, quality checks, and red teaming to ensure all success criteria are met prior to release.
• Drive executive-level reviews for final Go/No-Go decisions by presenting validation evidence and confirming operational readiness.
• Establish performance telemetry, monitor success metrics, and lead integrated cross-functional workstreams for continuous operational excellence.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.