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Policy Escalation Specialist, Creator Policy Experience, YouTube - Google Careers
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Policy Escalation Specialist, Creator Policy Experience, YouTube
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corporate_fareYouTubeplaceSan Bruno, CA, USA
bar_chartMid
Mid
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
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Minimum qualifications:
Bachelor"s degree or equivalent practical experience.
4 years of experience in data analytics, trust and safety, policy, cybersecurity, or related fields.
Preferred qualifications:
About the job
Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
The Creator Policy Experience team oversees and manages critical escalations and creator programs across all YouTube product areas with the aim to make the platform a trusted, fair and safe place for our users.
As a Policy Escalation Specialist, you will work across Trust and Safety and YouTube to ensure that we handle cross-policy reviews with accuracy, thoroughness, and attention to detail. You will provide end-to-end management of critical policy reviews and escalations, creating a pathway to resolution and communicating with key stakeholders as well as our executive team. You will review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
The US base salary range for this full-time position is $117,000-$167,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
Conduct and manage complex, sensitive policy reviews and escalations across all community guidelines policies within tight timelines.
Identify trends and insights within policy reviews and escalations to drive projects that enhance operational efficiency, service design, and elevate the overall creator policy experience.
Conduct data analysis to provide insights around creator experience with policies and services offered by the team, and inform strategic decisions (including with executive leadership).
Partner with vendor operations teams to design, deliver, and manage Extended Workforce (XWF) content review operations.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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