Police Telecommunicator (Pooled Posting)

Posting Details

Posting Details

Benefits of Working at UNCW

At the University of North Carolina Wilmington, we are driven by a clear purpose: to empower student success, advance innovation, and strengthen the communities we serve. Guided by our strategic vision and commitment to excellence, UNCW offers a dynamic and collaborative environment where employees can make meaningful contributions while growing their careers.

Located in coastal North Carolina, UNCW combines the energy of a thriving academic community with the natural beauty of nearby beaches and outdoor spaces. Here, professional opportunity is balanced with an exceptional quality of life-creating a workplace where you can thrive both personally and professionally.

As a member of the Seahawk community, you'll benefit from a culture that values well-being, lifelong learning, and connection. UNCW offers a competitive and flexible benefits package designed to support your health, financial well-being, and professional growth. From comprehensive health coverage and retirement options to generous paid leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to helping you thrive both at work and in your personal life.

Recruitment Range $44,430 - $49,367 Recruitment Range Details

The salary range advertised is the designated recruitment range for this classification. Final salary offers will be determined by the candidate's education, relevant experience, internal equity alignment, and departmental budgetary parameters.

Vacancy Number S02883 Position Title Public Safety Telecommunicator-Metropolitan Rates Working Title Police Telecommunicator (Pooled Posting) Competency Level Advanced Home Department University Police - 35340 Primary Purpose of Organizational Unit

The primary objective of the UNCW Police Department is to provide a safe and secure environment within which students, faculty, and staff can live, learn, and work. The department is comprised of two divisions - Support and Operations. The officers who staff these divisions are duly sworn, certified, armed, and empowered with the same authority as other local law enforcement officers in the State of North Carolina as regulated by the North Carolina Department of Justice. Telecommunicators, program managers, and command-level personnel provide administrative support for the various divisions. The department also employs full-time and part-time security guards who assist community members by performing building patrols, area patrols, escorts, and access to other departmental services.

College Business Affairs - 350 College College/School Information University Information

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace Main UNCW Campus Brief Summary of Work for this Position

This Telecommunicator position performs technical communications work in support of public safety operations. Work involves receiving emergency and non-emergency calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases. Telecommunicators are responsible for operating a variety of complex telecommunications and computer equipment, including multi-line phone systems, multi-channel police consoles, two-way radios, scanners, and Division of Criminal Information terminals.

This position is designated as a Campus Security Authority in accordance with the Jeanne Clery Campus Safety Act (Clery Act). This position will be required to complete annual training about reporting responsibilities and report Clery crimes that occur within one of three categories of properties: On-Campus property, Non-Campus Property, or Public Property.

Minimum Education and Experience Requirements

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Preferred education, professional skills and experience

• Knowledge of the integral workings of a law enforcement agency, in particular the dispatch aspect.
• Willingness to communicate and effectively get along with the public.
• Oral Communication skills are required. Knowing how to type is essential to being able to perform the job as Telecommunicator.
• Typing the Daily Police Bulletin, memos for officers, and some reports are all part of the Telecommunicator's responsibilities.
• Being able to communicate well with the public is a very important task. If a crime has been committed, it is important that the Telecommunicator get as many details as possible to pass on to the officer assigned to the call.
• The ability to rapidly check files in the computer is needed. The ability to listen for any radio traffic, telephone calls, and fire alarms and communicate with the person calling.
• The ability to read the written orders and read messages coming from agencies sending messages through the DCI Computer Terminal.

Required Certifications or licensure

Certification as DCI computer operator. Once hired, the Telecommunicator must attend a re-certification class every two years to maintain certification.

FTE 1.0 FTE (40 hours per week) Months Per Year 12 Months Work Days Rotating schedule, includes nights, weekends, and holidays Work Hours Rotating schedule, includes nights, weekends, and holidays Type of Position Permanent Anticipated Ending Date if Time-Limited Position Number 8062 Job Posting Date 07/29/2026 Posting Close Date 08/30/2026 Number of Openings Multi-Positions Special Notes to Applicants

PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.

This position is being recruited at the Advanced level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

External Link to Posting https://jobs.uncw.edu/postings/40208

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Do you have prior military, security, or telecommunicator experience?

(Open Ended Question)

• • Have you ever worked in a law enforcement, fire or ems telecommunication center before?

• Yes

• No

• • Describe your experience working as a telecommunicator.

(Open Ended Question)

• • How did you learn of this opportunity with UNCW? (2026)

• UNCW Website

• UNCW LinkedIn Page

• UNCW X Account (formerly Twitter)

• UNCW Employee Referral

• UNCW Instagram Account (UNCW_jobs)

• UNCW Job Alert

• Chronical of Higher Education

• Glassdoor

• Higher Ed Jobs

• Indeed

• Inside Higher Ed

• North Carolina Job Network

• Craigslist

• Career Events/Job Fairs

• Billboards/Marquee

• Other

• • If you selected "Other" to the question above, please explain how you found out about this opportunity. Enter N/A if not applicable.

(Open Ended Question)