Police Services Specialist

Police Services Specialist

Salary

$38,438.40 - $61,505.60 Annually

Location

Burlington Police Department, 267 W. Front St., Burlington, NC

Job Type

Full-time

Job Number

2026-00194

Department

Police

Opening Date

11/02/2026

Closing Date

11/16/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Description

Have you ever dreamed of helping the community in their time of need? Do you want to assist citizens and law enforcement officers alike in a non-sworn capacity? If so, being a Police Services Specialist is the right opportunity for you to be more involved!

About us:

The Burlington Police Department is a nationally accredited law enforcement agency that is committed to quality, fair, and professional police services. The agency is made up of more than 150 sworn officers and 50 professional staff members serving the City of Burlington, North Carolina. Voted the #1 Police Agency in NC in 2024, we serve a growing city of approximately 60,000 residents.

What you will do:

In this role, you will perform clerical duties including but not limited to taking reports, data entry and customer service for the City's Police Department. You are responsible for daily review of departmental crime reports, submission of crime reports to the state, and the timely gathering of information needed for reports of minor crimes. Work in this position is mostly sedentary, with frequent attention to computer screens and phone systems. Work is performed under the supervision of the Police Records Supervisor or their designee and is evaluated based on accuracy, attention to detail, and customer service.

This role requires the flexibility to work independently and as a team, adjust priorities, and display outstanding customer service. This is an IN-PERSON position and the unit is open from 6am to 6pm Monday through Friday. The current schedule would be five 8-hour days, as decided upon with the supervisor. This is subject to change based upon departmental needs.

Policing with a Purpose:

• Preserving the Sanctity of ALL Life
• Nurture and Protect Democracy
• Ensure Procedural Justice and Fundamental Fairness
• Spirit of Service
• Protect the Community from Harm
• Treat all individuals with Dignity and Respect-the ethical foundation of policing.

Examples of Duties

Supporting Victims and the Community

• Takes information from victims over the telephone, in-person, or via video call for investigative reports.
• Assists with the fingerprinting process for Burlington residents seeking employment or individuals pursuing employment within our jurisdiction.
• Provides DMV-349 (crash report) information to the public, insurance companies, and other related entities.
• Assists the public and departmental staff with general information requests.

Handling Reports and Documentation

• Reviews incident reports, arrest reports, citations, and supplemental reports for accuracy and error.
• Submits crime reports to the state and FBI in compliance with reporting standards.
• Enters data into departmental computer systems, including criminal arrest sheets, traffic citations, traffic stop reports, incident reports, supplemental reports, and NCIC entries.
• Supports and maintains the department's Clean Data Initiative by ensuring data accuracy.

Court and Legal Support

• Manages, assigns, and monitors eWarrants (North Carolina Warrant Repository).
• Assists officers and the District Attorney's Office in obtaining necessary documentation for court proceedings.
• Receives and properly handles Felony Notes and other departmental documents.

Administrative and Clerical Support

• Disseminates DMV-349 crash reports to appropriate agencies.
• Obtains and disseminates information for departmental statistical purposes.
• Receives mail and packages, ensuring delivery to the proper personnel.
• Performs related duties as required to support departmental operations.

Qualifications

Knowledge, Skills, And Abilities:

• Police Reporting & Technology: Knowledge of police reporting systems, computer applications, and data entry, storage, and retrieval processes.

• Data Management: Ability to collect, review, analyze, and maintain accurate records and reports.

• Laws & Procedures: Knowledge of departmental policies and applicable federal, state, and local laws and ordinances.

• Local Geography: Familiarity with the City of Burlington and surrounding areas.

• NIBRS Reporting: Ability to learn and apply National Incident-Based Reporting System (NIBRS) requirements.

• Report Writing: Ability to prepare clear, accurate, and detailed reports and narratives suitable for court proceedings.

• Communication & Customer Service: Strong written and verbal communication skills with the ability to interact professionally and courteously with others.

• Professional Relationships: Ability to establish and maintain positive working relationships with coworkers, City employees, and the public.

Education and Experience:

• High School Diploma or GED Equivalency
• Minimum of one year of work experience in office assistance, customer service, law enforcement, data entry or a related field supplemented by word processing and computer courses
• An equivalent combination of education, training, and experience sufficient to successfully perform the essential duties of the position may also be considered.
• Valid North Carolina Driver's License

Preferred Qualifications:

• Two years or more of work experience in a law enforcement environment or writing and generating reports of any kind

Supplemental Information

Physical Requirements and Working Conditions:

• Work in this class is described as sedentary and seldom requires much physical exertion to complete tasks.
• Work typically involves the ability to physically perform the basic life operational functions of kneeling, standing, walking, grasping, feeling, talking, hearing and repetitive motions.
• Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, reviewing, computer terminal viewing and extensive reading.
• Working conditions include inside environmental conditions.

Inclement Weather Classification: Non-Essential

FLSA Classification: Non-Exempt

• It is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case.*

This job description in no way implies that the duties listed are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as requested by their supervisors.

Benefits for full-time employees of the City of Burlington (with the exception of full-time sworn police officers) are as follows:

• Paid vacation and sick leave
• Ability to transfer North Carolina local government earned sick leave.
• Paid holidays for New Years Day, Martin Luther King Jr. Day, Good Friday, Independence Day, Labor Day, Veterans Day, Memorial Day, Thanksgiving, and Christmas
• Enrollment in the Local Government branch of the North Carolina State Retirement System
• Enrollment in Empower 401k
• Health and dental insurance coverage for employee and children; spouses may be added to the policy if they are not offered coverage at their own place of employment
• Voluntary enrollment in a Flexible Spending Plan
• Life insurance
• Long-term care insurance
• Other voluntary insurances and deferred compensation plans

01

By completing these supplemental questions, you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to any question. Resumes may be uploaded as a supplement to the online application. Resumes are not accepted in lieu of application and/or the Work History section. Yes, I understand and agree, No, I do not agree.

• Yes
• No

02

What is the highest level of education you have completed?

• High School Diploma/GED
• Associates Degree
• Bachelors Degree
• Masters Degree or Higher

03

Have you ever been discharged or asked to resign from any position because of criminal conduct, personal misconduct, rules violation, or other reason?

• Yes
• No

04

If you answered yes to the previous question, please explain the circumstances. If you have never been discharged or asked to resign from a position for any reason, please type "N/A".

05

Have you ever been denied employment by a criminal justice agency?

• Yes
• No

06

If you answered yes to the previous question, please list the agency name, reason you were denied, and date of your application. If you have never been denied employment by a criminal justice agency, please type "N/A".

07

Have you ever been charged with a felony?

• Yes
• No

08

If you answered yes to the previous question, please provide the charge, circumstances, date, and outcome. If you have never been charged with a felony please type "N/A".

09

Have you ever been convicted of any crime arising from Domestic Violence?

• Yes
• No

10

Have you ever been arrested or cited for a DWI/DUI?

• Yes
• No

11

If you answered yes to the previous question, how long ago were you arrested or cited for DWI/DUI?

• Less than five (5) years ago
• More than five (5) years ago
• I have never been arrested for DWI/DUI

12

Do you drink alcoholic beverages?

• Yes
• No

13

If you answered yes to the previous question, how often do you drink alcoholic beverages?

• 0-4 drinks a week
• 5-9 drinks a week
• 10 drinks or more a week
• I do not drink alcoholic beverages

14

Have you ever used marijuana or any form/derivative thereof?

• Yes
• No

15

If you answered yes to the previous question, please provide the month and year that you last used marijuana. If you have never used marijuana, please type "N/A".

16

Have you ever used any illegal drugs including, but not limited to, synthetic/designer drugs, steroids, opiates, pills, heroin, cocaine, crack, hallucinogenic drugs (ex: LSD), methamphetamine, etc.?

• Yes
• No

17

If you answered yes to the previous question, please provide the type, month and year that you last used each type of illegal drugs. If you have never used illegal drugs, please type "N/A".

18

Have you ever used prescription drugs other than those prescribed to you by a physician?

• Yes
• No

19

If you answered yes to the previous question, please list the prescription/pill, month and year that you last used prescription drugs that were not prescribed to you. If you have never used prescription drugs that were not prescribed to you, please type "N/A".

20

For our recruiting purposes, please tell us how you heard about the position of Police Services Specialist with the Burlington Police Department.

• GovernmentJobs.com
• City of Burlington Website
• Facebook
• Burlington Police Department Employee
• Other
• None of the above

21

If referred by a Burlington Police Department or City of Burlington employee, please provide that employees name.

Required Question

Employer City of Burlington NC

Address PO Box 1358

Burlington, North Carolina, 27216-1358

Phone 336-222-5105

Website http://www.burlingtonnc.gov